[Remote] Senior Human Resources Business Partner

Note: The job is a remote job and is open to candidates in USA. CareMetx, LLC is dedicated to delivering industry-leading patient access solutions and support services. The Senior Human Resources Business Partner serves as a strategic advisor within assigned business units, aligning HR strategies with business objectives and overseeing the integrity of organizational standard operating procedures.ResponsibilitiesPartner with assigned business unit leaders and people managers to understand organizational needs and deliver tailored HR support and guidanceProvide day-to-day HR counsel on employee relations matters including conflict resolution, performance issues, disciplinary actions, and separationsConduct thorough, objective investigations into employee complaints and workplace concerns; recommend and implement appropriate resolutionsCollaborate with Talent Acquisition to support full-cycle recruiting efforts, including job profile development, interview guidance, and onboardingSupport and guide managers through the performance management process, including goal setting, mid-year check-ins, annual reviews, and performance improvement plansAnalyze HR data and trends — including turnover, engagement, and headcount — to identify issues and recommend proactive solutionsPartner with the Compensation team to support salary benchmarking, offer approvals, and internal equity reviewsAssist with the design and delivery of employee engagement initiatives, recognition programs, and culture-building activitiesAdvise managers and employees on HR policies, procedures, and programs; ensure consistent and fair application across the organizationSupport learning and development efforts by identifying training needs and coordinating or facilitating relevant programsPartner with HR Centers of Excellence (COEs) including Benefits, Payroll, and Talent Development to ensure seamless employee experiencesEnsure compliance with federal, state, and local employment laws and regulations; stay current on legislative changes and their impact on HR practicesSupport organizational change initiatives by providing HR guidance on restructuring, role changes, and workforce transitionsMaintain accurate and confidential employee records and documentation in the HRIS in accordance with company policyServe as the designated accountability owner for all organizational processes and standard operating procedures (SOPs)Conduct regular gap analyses of auditing being done for current departmental and cross-functional processes to identify inconsistencies, inefficiencies, or areas of non-compliance. Direct auditing role to add/delete/change respective auditing processes as neededCollaborate with compliance, operations, and HR teams to ensure all processes align with regulatory requirements and internal standardsDelegate or develop, revise, and implement updated SOPs, workflow documentation, and process guides in collaboration with relevant stakeholdersMonitor adherence to established procedures; provide corrective feedback, coaching, and escalation as neededLead continuous improvement initiatives to strengthen operational efficiency and qualityTrain managers and staff on new or revised proceduresReport process performance metrics and improvement progress to senior leadership on a regular cadenceMaintain regular and reliable attendance, including being present, on time, and prepared for work as scheduledOther duties as assigned - Duties, responsibilities and activities may change or new ones may be assigned at any time with or without noticeSkillsBachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field required5+ years of progressive HR experience, with at least 2 years in a Senior HRBP or equivalent strategic HR capacityDemonstrated experience in process improvement, SOP development, or operational process managementExperience supporting multiple business units and managing complex employee relations matters independentlyProven track record of successfully partnering with and influencing senior and executive leadershipStrong business acumen with the ability to translate organizational goals into people strategiesDeep knowledge of employment law, HR compliance, and HR best practicesExcellent coaching, influencing, and interpersonal communication skills across all levelsProficiency in HRIS platforms (e.g., Workday, SAP SuccessFactors, UKG) and HR analytics toolsSkilled in process analysis, SOP documentation, and continuous improvement methodologies (e.g., Lean, Six Sigma a plus)Ability to manage multiple priorities in a fast-paced environment with a high degree of autonomyMaster's degree (MBA, MSHR, or similar)SHRM-CP, SHRM-SCP, PHR, or SPHR certificationLean Six Sigma Green Belt or equivalent process improvement certificationCompany OverviewCareMetx, LLC is a leading technology-enabled patient services partner, providing high-touch support to accelerate patient initiation and adherence for specialty therapies. It was founded in 2011, and is headquartered in Bethesda, Maryland, USA, with a workforce of 501-1000 employees. Its website is http://www.caremetx.com/.Company H1B SponsorshipCareMetx, LLC has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2024, 5 in 2023, 3 in 2022, 4 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.