[Remote] Senior Fraud Investigator - Financial Products

Note: The job is a remote job and is open to candidates in USA. Super.com is a tech company focused on maximizing the lives of its customers and employees. They are seeking a Senior Fraud Investigator to protect the integrity and safety of their financial products portfolio by executing fraud and risk operations across the customer lifecycle and collaborating with cross-functional teams to develop scalable fraud controls.ResponsibilitiesExecute operational risk and fraud review workflows across financial products, including identity verification investigations, account risk handling, and escalations tied to Super.com Card, Cash Advance, and related flowsPerform manual investigations into suspicious behavior, application fraud, account misuse, identity-related risk, negative balance scenarios, chargeback-related abuse, and other loss events affecting financial products, while actioning customer’s accountsMonitor fraud, KYC, and operational dashboards to identify trends, exceptions, emerging threats, and opportunities for faster responseSupport the development and refinement of operational procedures, playbooks, and controls that improve consistency, auditability, and decision quality across the Financial Products risk operationPartner with Product, Engineering, Data, Compliance, Operations, and vendor partners to improve controls, close gaps, and operationalize process changesHelp define and improve risk reporting for leadership, including fraud visibility, key KPIs, and product-level operational health metricsIdentify root causes behind fraud loss, friction, or operational failure and recommend process, policy, tooling, or workflow improvementsSupport escalation handling and response frameworks by helping document incident severity, ownership, and next steps across teamsSkills3+ years of relevant experience in fraud operations, financial crime investigations, risk and payment fraud operations, KYC, and/or trust and safety within fintech, ecommerce, payments, or other high-risk transactional environmentsStrong working knowledge of fraud prevention concepts, operational risk controls, KYC and identity verification workflows, and case investigation practicesStrong analytical thinking and attention to detail, with the ability to assess risk signals and investigate complex cases effectivelyAbility to investigate complex cases with good judgment, strong attention to detail, and a high sense of ownershipStrong written and verbal communication skills, including the ability to explain risk decisions clearly and collaborate across teamsAbility to operate effectively in a fast-moving, ambiguous, cross-functional environment with shifting prioritiesExposure to SQL, BI tools (e.g., Looker, Tableau, PowerBI), or experience partnering closely with analytics teams to support fraud and operational investigationsExperience using operational risk, fraud prevention, or identity verification tools within fintech or payments environments is a plusFamiliarity with card, deposit account, or cash advance products and their associated fraud and operational risksRelevant certifications such as CFE, CPFPP, or related credentialsExperience building, improving, or documenting operational processes, controls, or SOPs is a strong plusBenefitsRemote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.Comprehensive Compensation: Competitive salary, equity options, annual bonus, retirement matching, and top-tier benefits packages.Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.Company OverviewSuper.com is a saving app that empowers users to spend less, save more, and build credit. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.super.com.