[Remote] Senior Forward Deployed Engineer (AI Agent)

Note: The job is a remote job and is open to candidates in USA. Cresta is a company focused on enhancing customer experiences through AI technologies. The Senior Forward Deployed Engineer (AI Agent) will develop and deploy AI agents, ensuring their integration and performance optimization while collaborating with customers and internal teams to meet business needs.ResponsibilitiesDevelop, configure, deploy, and optimize AI agents using Cresta’s AI platform and toolsBuild AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integrationOptimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environmentsCollaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutionsConduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectivesDefine project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time deliveryProvide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learningsCollaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROIServe as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usageProvide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planningSkillsBachelor's or Master's degree in Computer Science, Engineering, or a related field3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed EngineeringProficiency in Python and Golang, with the ability to write clean, efficient codeFamiliarity with AI/ML conceptsHands-on experience with large language models (LLMs), and prompt engineering techniquesStrong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG)Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring)Hands-on experience with integrating systems via APIs, webhooks, and data pipelinesExcellent communication and project management skillsAbility to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutionsYou thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutionsHands-on experience of building AI agent systemsBenefitsWe offer Cresta employees a variety of medical benefits designed to fit your stage of lifeFlexible vacation time to promote a healthy work-life blendPaid parental leave to support you and your familyEquityA comprehensive benefits package for you and your familyCompany OverviewCresta uses artificial intelligence to assist sales and service agents in the quality of customer service. It was founded in 2017, and is headquartered in Sunnyvale, California, USA, with a workforce of 201-500 employees. Its website is https://www.cresta.com.Company H1B SponsorshipCresta has a track record of offering H1B sponsorships, with 2 in 2026, 9 in 2025, 6 in 2024, 2 in 2023, 10 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.