[Remote] Senior Forward Deployed AI Engineer (Remote Eligible)

Note: The job is a remote job and is open to candidates in USA. Smartsheet has been empowering teams for over 20 years, and is now focusing on uniting human teams with AI agents. The Senior Forward Deployed AI Engineer will lead complex AI deployments, mentor junior engineers, and architect multi-agent solutions to enhance customer workflows.ResponsibilitiesLead complex, multi-system AI deployments end-to-end scope, architect, build, validate, and manage the customer relationship throughoutOwn the AI workshop program for your pod, customize modules per customer, lead technical sessions, translate outputs into production requirements, evolve content from field learningArchitect multi-agent solutions selecting the right coordination pattern for each customer’s workflow characteristics and compliance requirementsDesign client-specific and industry-specific MCP resource packs that serve personalized intelligence from the server so every connected AI surface gets smarter for that customer automaticallyOwn Deployment Kit quality for your pod. If a kit is not documented well enough for a solutions consultant with no engineering background to follow, it isn’t doneLead Solutions Enablement Sprints: transfer AI deployment patterns to solutions consultants and partners with training materials and certification criteriaDrive the intelligence loop: author strategic memos, present field findings weekly, contribute Agent Bricks and Skills, file RFCs for platform improvementsMentor junior FDEs on customer engagements, code reviews, and Deployment Kit qualitySkills6–10+ years production software engineering, including 3+ years deploying AI/ML to productionDeep Python; strong TypeScript/JavaScriptProven track record leading complex enterprise technical engagementsYou've managed customer relationships, navigated security reviews, and delivered production systems organizations depend onDeep production LLM experience: multi-agent orchestration, MCP/tool-use, RAG optimization, evaluation frameworks, agent deployment at scaleSystem architecture expertise spanning enterprise systems, cloud infrastructure, and AI services explainable to a CIO and a junior engineerDemonstrated ability to create reusable technical assets that others use in productionStrong written and verbal communicationAbility to travel. This role requires domestic and international travel approximately 25–50% of the timeLegally eligible to work in the U.S. on an ongoing basisBS or MS in Computer Science, a related field, or equivalent industry experienceExperience founding or scaling an FDE/solutions engineering functionTechnical founder background. Databricks, AWS Bedrock, or Temporal experienceDeep domain knowledge in healthcare, financial services, or governmentAgent framework contributions (Strands SDK, LangChain, open-source MCP servers)BenefitsEmployer subsidized medical/vision and dental coverage for full-time employees401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)Monthly stipend to support your work and productivityFlexible Time Away Program, plus Sick Time OffUS employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plansUS employees receive 12 paid holidays per yearUp to 24 weeks of Parental LeavePersonal paid Volunteer Day to support our communityOpportunities for professional growth and development including access to Udemy online coursesCompany Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet accountTeleworking options from any registered location in the U.S. (role specific)This role will be eligible for a market competitive incentive opportunityCompany OverviewSmartsheet is a cloud-based work management platform that empowers collaboration, drives better decision-making, and accelerates innovation. It was founded in 2005, and is headquartered in Bellevue, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://www.smartsheet.com.