[Remote] Senior Field Network Engineer

Note: The job is a remote job and is open to candidates in USA. CDK Global is a leading provider of cloud-based software for the automotive industry. The Senior Field Network Engineer will be responsible for high-quality installations and maintenance of client hardware, ensuring efficient service and support for CDK's software solutions.ResponsibilitiesPerform Daily functions using WFM device to update service and installation cases. (95-100%)Receive and accept service and install cases * Update ETA information within specified ETA guidelines * Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit * Create and Update Parts Requests as required (receipt / return ) * Close and Updates cases including any Asset Changes * Perform Asset Inventory of client sites as required during installsPC (85-95% Competency) *Diagnostics *Component replacement *Operating System or System Image *BIOS & Configuration *Virus Protection - AV Loads *Use of diagnostic tools *PC Upgrades *SIA Loads *Drive Loads *Drive LoadsDot Matrix (85-95% Competency) *Change Configs/Default *Replace Print Head *Replace FRU *Replace Cables *Replace OCP and/or switches *Replace or adjust Platen *Replace Motor/belts/sensors *Replace tractorsLasers 85-95% Competency) *Change Configs from Menu/Default *Replace Fuser/toner/PS *Resolve paper jam issues replace/clean rollers *Troubleshoot and replace FRU's *"Higher Repair" to Swap ratioSpooler Setup/Maintenance (85-95% Competency) *Master Spooler procedures, redirect printingHardware Installation (85-95% Competency) *Presite Procedures *Design Procedures *Hardware Install *Hardware Relocation *Quality Procedures *Client interfacing *Install CertificationSnapon Support (95-100% Competency) *Loading procedures *Licensing *Workstation Setup *SLADriving Customer interaction Revenue (85-95% Competency) *3rd Party PC Maintenance *Maintenance Resign *T & M *PC Sales w MaintenanceField Troubleshooting Skills (85-95% Competency) *First Call Resolution – Tshooting effectiveness *New Products – Stay current *OTANetwork (85-95% Competency) *Troubleshoot and Repair Wired LAN *Troubleshoot WANs *Troubleshoot and repair wired bridges *Add changes to CDM *General Policy Adherence *IP and Subnets *Configuring Routers NDC Model *Cabling (OSI Layer one) *Terminal Server procedures *CCNA*Configuring Routers Advanced Model *Adhere to NAT policies & procedures, access lists *Dial on Demand -Advanced router issues *Vlan Config *Site to site VPN *Security * VPN Concentrator *SDWAN (Cloud Connect) *IPT Phone Handset *IPT TS *IPT Call Manager *IPT RouterWireless Implementation (85-95% Competency) *Wireless Site Survey (Active/Passive) *Access Point Coverage/Configuration and Wireless Bridge ImplementationUsing CDK Tooling (85-95% Competency) *Proton, *Heisenberg, *Ekahau, *Meraki Dashboard, *Salesforce, *VeloCloud Orchestrator, *Microsoft 365, *Case Management SystemActive listening 85-95% Competency) *Demonstrated Active listening SkillsConflict Resolution (95-100% Competency) *Client interaction *Team InteractionSpares Inventory Maintenance - Scan all items during quarterly countSocial Style (95-100%) *Proper Attire - Business Casual *Personal HygieneThe role may require work after 5 pm and weekends and holidaysTravel 100% of the timeSkillsAdaptabilityProcess/Project Management/Independent DisciplineCommunication Skills (Proper Method)AlignmentCollaborationResults OrientationEthics/IntegrityService Orientation/Client FocusInnovation Talent DevelopmentPerformance ManagementTechnical Skills required to perform essential functionsDrivers License and Passport is requiredAssociate's Degree or Equivalent ExperienceIndustry Standard PC & Network CertificationsFamiliarity with CDK's org structure, solutions, implementation and service modelsSaaS experience preferred but not requiredSome automotive knowledge (Areas of the dealership and Dealer workflows)BenefitsMedical, dental, and vision benefitsPaid Time Off (PTO)401K Matching ProgramTuition ReimbursementAnnual performance bonusBenefits and/or other applicable incentive compensation plansCompany OverviewCDK Global is a leading provider of retail technology and software as a service (SaaS) solutions that help dealers and auto manufacturers run their businesses more efficiently, drive improved profitability and create frictionless purchasing and ownership experiences for consumers. It was founded in 1972, and is headquartered in Austin, Texas, US, with a workforce of 5001-10000 employees. Its website is http://www.cdkglobal.com/.Company H1B SponsorshipCDK Global has a track record of offering H1B sponsorships, with 2 in 2026, 33 in 2025, 40 in 2024, 27 in 2023, 48 in 2022, 54 in 2021, 31 in 2020. Please note that this does not guarantee sponsorship for this specific role.