[Remote] Senior Epic Access Lead

Note: The job is a remote job and is open to candidates in USA. The Wilshire Group is a renowned boutique consulting firm specializing in revenue cycle optimization. They are seeking a Senior Epic Access Lead to lead patient access strategy, system optimization, and operational transformation initiatives for healthcare clients, ensuring measurable improvements in access and patient experience.

Responsibilities
• Leading Epic Access module strategy and optimization across engagements
• Designing end-to-end patient access workflows and system configurations
• Making build, workflow, and best-practice decisions within Epic
• Serving as primary client-facing expert for access operations
• Driving project milestones and deliverables autonomously
• Mentoring analysts and junior consultants
• Ensuring measurable improvements in scheduling efficiency, portal adoption, and point-of-service collections
• Assess current-state patient access operations and identify improvement opportunities
• Develop future-state workflow designs aligned to industry best practices
• Advise client executives on scheduling strategy, digital access, and revenue integrity
• Align system configuration with operational and financial goals
• Lead design, build, testing, and go-live for: MyChart (patient portal & self-service tools), Cadence/Scheduling, Registration/ADT, Patient Payments/Point-of-Service collections
• Configure rules, templates, workflows, and integrations
• Support upgrades, enhancements, and new functionality rollouts
• Troubleshoot complex access or payment system issues
• Develop project plans and manage deliverables
• Facilitate requirements sessions and workflow design workshops
• Coordinate across clinical, revenue cycle, and IT teams
• Communicate risks, timelines, and outcomes clearly to leadership
• Increase portal adoption and self-service scheduling
• Improve registration accuracy and throughput
• Optimize front-end collections and payment processes
• Reduce denials related to registration or eligibility errors
• Support KPI tracking and performance reporting
• Train and mentor analysts, super users, and operational leaders
• Create documentation and knowledge transfer materials
• Represent Wilshire professionally and build strong client relationships

Skills
• 5–8+ years hands-on Epic Access or Revenue Cycle experience
• Multiple full-cycle Epic implementations or optimizations
• Deep knowledge of front-end hospital or ambulatory access operations
• Demonstrated leadership of patient access transformation initiatives
• Active Epic certification(s) in one or more of: Epic MyChart, Epic Cadence (Scheduling), Epic Prelude/ADT (Registration), Epic Grand Central, Epic Resolute Patient Payments / Revenue Cycle front-end (Must maintain current certification status)
• Senior-level consulting or project leadership experience
• Strong workflow analysis and system design skills
• Executive-level communication and facilitation abilities
• Ability to work independently with minimal oversight
• Experience leading cross-functional teams
• Multiple Epic certifications
• Healthcare IT consulting experience
• Experience with digital front door strategies
• Knowledge of eligibility, authorizations, and denial prevention
• Experience supporting multi-site health systems

Company Overview
• The Wilshire Group is a healthcare consultancy that offers health information management, billing, signature and revenue integrity services. It was founded in 2007, and is headquartered in Sierra Madre, California, USA, with a workforce of 11-50 employees. Its website is https://thewilshiregroup.net.

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