[Remote] Senior Enterprise Program Manager

Note: The job is a remote job and is open to candidates in USA. Coretelligent is a company that specializes in building secure and scalable IT environments for highly regulated organizations. They are seeking a Senior Enterprise Program Manager to oversee the governance, optimization, integration, and operational management of their enterprise application stack, ensuring alignment with business objectives.ResponsibilitiesOversee the operational management, governance, optimization, and lifecycle management of Coretelligent’s enterprise application ecosystem supporting service delivery, automation, monitoring, customer engagement, and business operationsDevelop and maintain platform roadmaps aligned to operational scalability, service delivery excellence, automation initiatives, and business prioritiesPartner closely with business stakeholders, developers, operational leaders, and vendors to gather requirements, prioritize initiatives, and translate business needs into actionable platform solutionsLead platform-related projects and initiatives across the enterprise application stack, including:Workflow automationSystems integrationsProcess standardizationReporting enhancementsPlatform modernization effortsSupport platform interoperability and integration standards across enterprise applications, APIs, monitoring systems, and operational toolingFacilitate recurring standups, roadmap discussions, stakeholder meetings, vendor alignment sessions, and cross-functional planning conversationsCoordinate User Acceptance Testing (UAT), release planning, change management, and platform enhancement initiativesHelp drive operational maturity across enterprise systems, including process improvement, governance, documentation, and continuous optimizationManage vendor relationships, licensing discussions, platform evaluations, and feature enablement across the application portfolioPartner with internal developers and technical teams to prioritize work, manage dependencies, and support successful execution across release cyclesSupport reporting visibility, dashboard development, KPI tracking, and operational analytics across platforms and business functionsMaintain visibility into platform reliability, adoption, operational health, and ongoing initiatives across the organizationSkills5–10+ years of experience in enterprise applications, technical program management, platform operations, business systems, or related rolesExperience working with enterprise operational platforms such as ServiceNow, Salesforce, LogicMonitor, Liongard, Kaseya, Sage Intacct, and similar operational or automation platformsStrong understanding of IT service management (ITSM), workflow automation, systems integrations, SaaS platforms, operational tooling, and platform lifecycle managementExperience supporting enterprise-scale platform implementations, integrations, optimization initiatives, and operational process improvementsFamiliarity with APIs, automation frameworks, reporting platforms, dashboards, and operational analyticsAbility to balance long-term platform strategy with evolving operational priorities in agile environmentsStrong communication, stakeholder management, organizational, and prioritization skills across technical and non-technical teamsExperience partnering cross-functionally with developers, operational leaders, vendors, and business stakeholdersExperience within MSP, IT services, SaaS, or technology-driven environments strongly preferredServiceNow, Salesforce, ITIL, Agile, PMP, or related certifications are a plusBenefitsBonus Eligibility: This role may also be eligible for additional bonus or incentive opportunities based on position level and company plans.Health, Dental, & VisionFlexible Spending Account (FSA)401kHealth Reimbursement Account (HRA)Health Savings Account (HSA)Life InsuranceDisability InsurancePaid Parental LeaveHoliday PayFlexible Vacation & Sick DaysFourteen holidays, including a day off on your birthdayFlexible vacationSpot bonuses for demonstrated excellenceCommunity and social eventsLearning and developmentFlexible working life$100 well-being allowanceOther health & wellness perksCompany OverviewCoretelligent is a IT support company which provides exhaustive IT and private cloud services. It was founded in 2006, and is headquartered in Westwood, Massachusetts, USA, with a workforce of 201-500 employees. Its website is http://coretelligent.com.