[Remote] Senior Enterprise Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Signifyd is a company that helps merchants grow their businesses by creating trusted relationships with customers through advanced technology. The Senior Enterprise Customer Success Manager will manage a portfolio of large enterprise customers, ensuring their ongoing success and satisfaction while collaborating with various teams to meet customer objectives.ResponsibilitiesOversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clientsProject manage customer onboarding process to successful deployment by leading and coordinating internal and external activitiesWork extensively with various cross-functional teams in order to orchestrate service infrastructure around client needsIdentify and successfully close renewals and expansion opportunities within your book of businessHave full ownership of commercial activities such as opportunity management and contract workflowsUnderstand your customers’ pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goalsUse knowledge of the Signifyd platform to advise on best practices around product usage with end-usersDevelop collateral and conduct regular business reviews with client executive teamsEnsure swift resolution of account issues by using resources from cross-functional teamsProvide executive oversight and client communicationWork with Marketing to identify and convert successful customers into advocatesEmbody Signifyd values and serve as a role model for other team membersSkills5+ years of Customer Success Management or Account ManagementAbility to travel when necessaryProficiency in Salesforce, JIRA, Excel and G-Suite is requiredProven customer management experience with Enterprise accountsProven track record of managing complex projectsAn analytical and metrics-driven work styleAbility to analyze complex situations, develop associated action plans and lead teams to achieve goalsCreative, driven, resourceful, detail-oriented, and highly organizedExcellent communication and presentation skillsSelf-starter who excels under ambiguity in a fast-paced, deadline-oriented environmentPassion for e-commerce and new technologyProficiency in BI tools such as Looker is a plusBackground in e-commerce, payments, fraud or data science is preferredBenefitsDiscretionary Time Off Policy (Unlimited!)401K MatchStock OptionsAnnual Performance Bonus or CommissionsPaid Parental Leave (12 weeks)On-Demand Therapy for all employees & their dependentsDedicated learning budget through LearnerblyHealth InsuranceDental InsuranceVision InsuranceFlexible Spending Account (FSA)Short Term and Long Term Disability InsuranceLife InsuranceCompany Social EventsSignifyd SwagEquity: This role is eligible for a stock option grant of up to 1500 stock options, based on the position level and internal compensation guidelines.Bonus: This role is eligible for a customer success bonus plan as part of the total compensation packageCompany OverviewSignifyd is a provider of an enterprise-grade fraud technology solution for e-commerce stores. It was founded in 2011, and is headquartered in San Jose, California, USA, with a workforce of 501-1000 employees. Its website is https://www.signifyd.com/.