[Remote] Senior Enterprise Account Manager

Note: The job is a remote job and is open to candidates in USA. Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information. The Senior Enterprise Account Manager will own the full lifecycle relationship for a book of Enterprise customers, ensuring net revenue retention while driving product adoption and expansion.ResponsibilitiesOwn net revenue retention and ARR across a book of ~25–40 Enterprise customersBuild and execute account and value plans that drive product adoption, measurable outcomes, and expansionLead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through closeRun structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmapUse Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engagePartner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new valueServe as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsorsTravel up to 30% for onsite visits, conferences, and Freshpaint eventsSkills7+ years in customer-facing roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customersProven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retentionStrong consultative skills: you uncover business problems, define success metrics, and map required capabilities to product valueData-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygieneTechnically curious and comfortable translating between marketers, product managers, data teams, engineers, and executivesExcellent written and verbal communication, including running business reviews and presenting to C-level audiencesThrives in a remote, early-stage, high-growth environment with high ownership and many moving piecesExperience working with customer data, analytics, or marketing technology productsExperience working directly with healthcare organizations such as Providers, Payers, Dental Support Organizations (DSOs), or Urgent Care groupsFamiliarity with HIPAA, healthcare data privacy, or other regulated industry frameworksExperience with analytics tools or warehouses (for example, Looker, Tableau, Snowflake, Redshift)Exposure to common go-to-market frameworks such as MEDDIC or Command of the MessageBenefitsCompetitive pay + generous equity (10-year exercise window)Fully remote (U.S. only) with a $150/month coworking stipendHalf-day Fridays, every Friday16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)Unlimited PTO with a •required• 2-week minimumTop-tier health, dental & vision (100% covered for you, 80% for dependents)2 “Treat Yourself” days a year—$100 and a day off, just becauseIntentional & engaging company offsites 2x a year (past trips: Arizona, Jackson Hole, Cabo, Nashville, New Orleans & more) + a department offsite 1x per yearCompany OverviewFreshpaint is a data platform that facilitates marketing by collecting customer data. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://freshpaint.io.