[Remote] Senior EBA Technical Analyst - ServiceNow

Note: The job is a remote job and is open to candidates in USA. Cincinnati Children's is a leading children's hospital dedicated to improving children's health. They are seeking a Senior EBA Technical Analyst for ServiceNow to design, develop, and support scalable IT solutions on the ServiceNow platform, collaborating with IT leaders and ensuring platform reliability.ResponsibilitiesDesign, configure, and develop ServiceNow solutions using platform best practices and development standards (e.g., ITSM workflows/flow designer, incident, service portal/catalog, CMDB, ITAM/HAM, SPM, FSM, HCLS, CSM)Own technical delivery end-to-end: requirements refinement, technical design, configuration/scripting, testing, deployment support, and post-release stabilizationBuild maintainable automation using platform features (e.g., workflows, catalog, portal experiences) to reduce manual effort and improve consistencyDesign and implement integrations between ServiceNow and external systems using APIs and integration patternsTroubleshoot complex platform issues, and implement corrective fixes to improve reliability and performanceParticipate in platform upgrades and release activitiesSkills3+ years of hands-on ServiceNow experience in an enterprise environment, including configuration and development across core ITSM capabilities (Incident, Problem, Change, Request) and operational modules (Major Incident, Service Portal/Catalog)Experience working with platform operations practices (platform health, upgrades, operational reporting)Supporting CMDB and HAMBachelor's degree in a related field5+ years of work experience in a related job disciplineStrong ServiceNow engineering fundamentals: configuration + scripting, modular design, and supportable solution patternsWorking knowledge across ITSM domains and governance-enabling modules: Incident, Problem, Change, Request, Service Portal/Catalog, CMDB, ITAM/HAM, SPM, FSM, HCLS, CSMIntegration engineering competency using API-based patterns; ability to maintain and troubleshoot integrationsPlatform health and performance mindset: proactive monitoring, root-cause problem solving, and reliability improvementsRelease and upgrade: contributes to upgrades, regression testing, and deployment readinessDocumentation: produces clear technical documentation that supports auditability, supportability, and repeatable operationsServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD) – within a yearDesign and implement integrations between ServiceNow and external systems using APIs and integration patternsExposure to CMDB and Hardware Asset Management (HAM) capabilities preferredBuild maintainable automation using platform features (e.g., workflows, catalog, portal experiences) to reduce manual effort and improve consistencyParticipate in platform upgrades and release activitiesCompany OverviewCincinnati Children’s, a nonprofit academic medical center established in 1883, offers services from well-child care to treatment for the most rare and complex conditions. It was founded in 1883, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 10001+ employees. Its website is http://cincinnatichildrens.org.Company H1B SponsorshipCincinnati Children's has a track record of offering H1B sponsorships, with 27 in 2026, 132 in 2025, 109 in 2024, 131 in 2023, 124 in 2022, 98 in 2021, 68 in 2020. Please note that this does not guarantee sponsorship for this specific role.