[Remote] Senior Director, Strategic Partnership Management & Program Operations

Note: The job is a remote job and is open to candidates in USA. Pathstream is looking for a Senior Director of Strategic Partnership Management & Program Operations to own and grow their strategic relationship with a Fortune 50 client. This high-visibility role involves managing client relationships, guiding operations and marketing teams, and identifying opportunities for program improvement.ResponsibilitiesServe as the primary day-to-day point of contact for our Fortune 50 client stakeholders — building trusted relationships at multiple levels and translating their feedback and requirements into internal actionIdentify, pursue, and grow relationships with relevant business partners to support the programRepresent Pathstream's interests confidently and diplomatically; navigate competing priorities with clarity and careDraft and review internal and external communications related to the client relationship — from executive updates to partner-facing summariesDirectly guide our operations and marketing teams on an ongoing basis — diagnosing what's driving or inhibiting recruitment, program completion, user engagement, and job placement, and directing team focus accordinglyTrack program performance closely: understand the data, identify insights, and ensure the team is intervening effectively when metrics need attention. Anticipate risks and surface tradeoffs early; proactively drive course corrections without waiting to be escalated toEvaluate and give substantive feedback on learner-facing marketing — bringing strong instincts on what drives quality applications, program completion, sustained coaching engagement, and ultimately job placement; hold the bar on campaign strategy, not just executionIdentify longer-term opportunities and surface them to our engineering, product, and learning design teamsContinuously translate learnings about what's working — and what isn't — into more efficient, scalable operational processes and systemsSkills7+ years in program management, strategic partnerships, or a related role — ideally with experience managing a large enterprise or consumer-facing partnerStrong analytical skills: you're comfortable pulling and interpreting data and communicating findings clearly to non-technical audiencesExceptional written communication — you can write a crisp executive summary, a thoughtful partner email, or substantive feedback on a marketing campaignProven track record of driving alignment across multiple internal teams without direct authorityStrategic thinker who can zoom out to set direction and zoom in to unblock executionStrong intuition for consumer-facing marketing strategy — you can assess whether a campaign will drive the right learner behaviors and push back when it won'tComfortable with ambiguity; you're energized by broad ownership, not intimidated by itExperience working with or at large enterprise partners; prior strategy consulting experience a plusBenefitsBonus eligible100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependentsHealth, commuter, and parking flexible spending accountsEmployee Assistance Program (mental health, financial health, legal support, and more)Free access to wellbeing apps like Ginger and HeadspaceFlexible paid time off and paid holidaysGenerous paid parental leaveShort and long-term disability insuranceAnnual professional development budgetCompany-provided laptopRemote-first cultureLife insurance (100% company paid)401(k)Company OverviewPathstream is a web-based platform for teaching in-demand tech skills for work. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.pathstream.com/.