[Remote] Senior Director, Product Management

Note: The job is a remote job and is open to candidates in USA. Smarsh is seeking a Senior Director of Product Management to lead the analyst experience layer of their Surveillance platform. This role involves owning product strategy and execution while managing a small team of product managers, focusing on enhancing AI capabilities and user experience.ResponsibilitiesDefine and evolve the platform strategy, roadmap, and capability priorities across analyst experience, workflow infrastructure, and extensibility surfacesTranslate AI and ML capabilities into a product experience that compliance analysts can use, and regulators can auditOwn the product extensibility strategy: define the API and integration surfaces that allow customers and partner teams to self-service and embed product capabilitiesMaintain a clear view of the competitive landscape and develop differentiated positioning grounded in product realityOwn the end-to-end analyst experience: from alert surfacing to resolution, including explainability, reason code workflows, and audit trail completenessDrive UX investment as a strategic lever, not a polish pass. The analyst workflow directly affects model quality through the feedback loop. UX decisions have downstream data consequencesWork closely with Design to move from concept to delivered capability, with direct accountability for closing the gap between the platform’s AI narrative and the actual experience compliance analysts have todayDefine and own the API surface: alert queues, review actions, reporting, reason code taxonomies, and workflow configurationBuild the product strategy for programmatic extensibility, including integrations with external agents, policymaker prompting surfaces, and developer-facing documentationEstablish the commercial packaging model for extensibility capabilities: what is a subscription tier, what is usage-based, and what justifies a premium price pointPartner with Engineering on capacity allocation, release readiness, and operational discipline. You will bring specifications that are complete enough for engineering to build without coming back for clarificationPartner with the AI/ML Product team on the handoff between AI/ML capabilities and the experience surface that exposes them. Own the feedback routing requirements that make the compounding data flywheel workPartner with Professional Services and Customer Experience to translate customer pain into data-backed defensible priorities . Show up where customers are, not just where internal stakeholders areLead a small team of geographically distributed product managers as a player coach . Set standards through your own work, not through delegationDevelop PM craft on the team: problem framing, evidence-based prioritization, and outcome measurement. This team needs a model to follow, not a manager to report toOwn the team’s operating cadence, including sprint reviews, prioritization forums, and stakeholder communicationsSkills10+ years of product management experience, with a track record of shipping product at enterprise scale3+ years of management experience. Player-coach: you have managed PMs while still owning product work directlyDemonstrated UX product ownership: experience defining analyst or end-user workflows, not just feature requirements. You have shipped products where the experience quality was differentiatorDemonstrated API product experience: experience defining and owning developer-facing API surfaces or extensibility layers as product decisions. You have written API product specs, not just API documentationExperience with enterprise SaaS products in regulated industries. You understand what it means to ship software where wrong answers create legal or regulatory exposureStrong written communication. You write product specs that engineering can build from strategy documents that executives can act on. These are different documents and you know the differenceExperience working in a cross-functional model with Engineering, Design, and Data Science as genuine peers, not as service organizationsPrior experience in financial services, compliance, legal technology, or another domain where AI explainability and auditability are not optionalExperience commercializing AI or ML capabilities: translating model performance into product value, and product value into pricing and packaging decisionsExperience owning products where the feedback loop between end users and AI models was a first-class product concern, not a data science pipelineExperience managing products with both a UI surface and a developer-facing surface simultaneously. The two require different decision frameworks, and you have operated in bothExperience in a PE-backed or exit-horizon company where product decisions are evaluated against near-term financial metrics alongside long-term platform valueBenefitsHealthcare insurance: We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.Stock options.Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements.401K Match: Smarsh provides a 4% 401K match for which employees are fully vested on day one.Sabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace. Employees are eligible after six years of service.Recognition: We’re big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition.Company OverviewSmarsh manage the risk and see the value in their communications data. It was founded in 2001, and is headquartered in Portland, Oregon, USA, with a workforce of 1001-5000 employees. Its website is http://www.smarsh.com.Company H1B SponsorshipSmarsh has a track record of offering H1B sponsorships, with 16 in 2025, 5 in 2024, 12 in 2023, 22 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.