[Remote] Senior Director | Platform API Integration Product Management

Note: The job is a remote job and is open to candidates in USA. Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. They are seeking a Platform API Integration product leader to drive the evolution of their AI-powered customer engagement platform, focusing on strategy and execution across core platform capabilities.ResponsibilitiesOwn strategy and execution for core platform capabilities across APIs, voice, messaging, orchestration, and automationDrive the evolution from feature delivery to intelligent system design (inputs, reasoning, orchestration, outputs)Partner deeply with engineering to prototype, validate, and scale both API-first and AI-powered capabilitiesApply AI-assisted development workflows to accelerate execution without compromising qualityTranslate complex, ambiguous problems into clear product direction, architectures, and execution plansEngage directly with enterprise customers and GTM teams to validate use cases and outcomesPresent at customer EBC meetings, providing clarity on platform roadmap visionMake decisions grounded in customer impact, system performance, and business outcomesDefine and build the core AI platform layer that enables downstream AI use cases and product experiencesPartner with product peers to ensure platform capabilities translate into customer-facing solutions and provide reliability, compliance, and serviceability to ensure enterprise readinessOperate as a mini-GM, influencing roadmap, prioritization, and long-term platform directionProvide leadership across teams, bringing clarity and structure while maintaining momentumSkills10+ years of product management experience with significant ownership and leadership responsibilityStrong background in platform, APIs, and developer-centric products (e.g., CPaaS, SaaS)10+ years of contact center experience, including deep domain expertise in CCaaS platforms, customer engagement workflows, and omnichannel CX communication systemsProven ability to build and scale a platform from zero-to-one through maturityDeep technical fluency, especially in API design, system architecture, and platform tradeoffsExperience evolving a platform toward AI-enabled capabilities, even if not AI-native from day oneDemonstrated track record of sound judgment and decision-making under ambiguityExperience owning core platform capabilities that enable multiple downstream use cases, not just end-user features or GTM packagingExecutive presence with the ability to influence across engineering, GTM, and leadershipHigh ownership mindset with a bias for action—grounded in outcomesHands-on exposure to building or shipping AI-powered or automation-driven capabilities, OR strong experience building an API-first platform now extended into AI use casesUnderstanding of LLMs, orchestration, retrieval, and evaluation conceptsAbility to translate AI capabilities into reliable, scalable product experiencesClear grasp of real-world tradeoffs including latency, cost, reliability, and user experienceBachelor degree or equivalent experienceApplicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the futureMaster of Business Administration is preferredBenefitsBonus potentialBenefitsCompany OverviewAvaya is a global leader in enterprise communications, hybrid cloud CCaaS and UC solutions for mission-critical, AI-agnostic workflows. It was founded in 2000, and is headquartered in Morristown, New Jersey, USA, with a workforce of 5001-10000 employees. Its website is http://www.avaya.com.