[Remote] Senior Director, Partner Account Management (North America)

Note: The job is a remote job and is open to candidates in USA. Acumatica is a leading innovator in cloud ERP solutions, helping small and midsized companies thrive in the digital economy. They are seeking a Senior Director of Partner Account Management to lead a team focused on driving revenue growth and customer satisfaction with major partners. The role involves managing partner relationships, overseeing annual planning, and ensuring strong team performance.ResponsibilitiesDrive outcomes across our most strategic partnersDeliver strong, consistent revenue growth across major partners while maintaining a customer-first approachEnsure high customer satisfaction (NPS), low churn (Improve partner productivity and performance above the broader ecosystemLead and grow the Major PAM teamLead, coach, and develop a team of 3–6 Major PAMsSet a high bar for account management, planning, and executionHelp each team member grow into a stronger, more strategic operatorOwn relationships with top partners and their customersBuild and maintain strong relationships with partner executives, including C-suiteStay closely connected across sales, delivery, and leadership within each partnerAct as an executive sponsor on key deals and for strategic end customersDrive annual planning and executionLead the annual planning process with each major partnerEnsure plans are clear, measurable, and tied to growth and customer outcomesHold both the team and partners accountable to executionRun high-impact QBRsRaise the quality and consistency of QBRs across the teamParticipate directly in the most important partner reviewsKeep the focus on forward-looking growth, performance, and accountabilityOwn forecasting and business visibilityDrive forecast accuracy and pipeline quality across major partnersEnsure clear visibility into risks and opportunitiesProvide straightforward, reliable updates to leadershipBe the voice of the partner internallyRepresent the needs of top partners within AcumaticaInfluence programs, product, and go-to-market based on partner feedbackChampion key partner asks and helps remove internal frictionScale what worksIdentify and establish best practices across major partnersShare and drive adoption of those practices across the broader PAM team and ecosystemSkillsBachelor's degree in Business, Management, or related field required10+ years of people leadership experience leading teams in partner management, account management, or similar rolesExperience working with complex B2B solutions (ERP experience strongly preferred)Deep expertise managing and growing strategic partner relationshipsStrong operator—comfortable with planning, forecasting, and driving accountabilityAble to work effectively at the executive level, both internally and with partnersMBA or advanced degree preferredDirect sales experience is a plusBenefitsAnnual bonus and stockSales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s roleHealthcare benefits (medical, dental and vision insurance for you and your dependents)Employer paid Short-Term/Long-Term Disability and Basic life coverage401(k) plan with company matchFlexible time offSick and safe leaveCompany OverviewAcumatica is a cloud ERP system that offers business management solutions for companies. It was founded in 2006, and is headquartered in Bellevue, Washington, USA, with a workforce of 501-1000 employees. Its website is https://www.acumatica.com.