[Remote] Senior Director of Program Management, Global Operations

Note: The job is a remote job and is open to candidates in USA. KBI Biopharma is a leading company in the biopharmaceutical sector, and they are seeking a Senior Director of Program Management for Global Operations. This role involves overseeing complex programs, ensuring client delivery, and enhancing operational excellence within the Program Management Office while leading cross-functional teams and managing client relationships.ResponsibilitiesManages project timelines through all phases of development, from project award and kick-off through close-outEnsures that projects are conducted on time, within scope and budget, and meet Client agreed- upon quality standards and expectations through cross- functional project team alignmentDevelops, manages, and updates project plans in a timely manner. Communicates project status, progress, timelines, changes in schedule, scope changes, technical and/or quality issues to all relevant personnel in the company, and with the ClientSchedules, facilitates and documents program related client team meetings, including issuance of agenda, action items, meeting minutes, client communications, etcLeads cross-functional teams without direct authority by casting a clear vision of project objectives/priorities and motivate the team to achieve them. Able to resolve conflict and foster collaborative partnerships with others to achieve peak performance with minimal assistance from manager or delegateAnalyzes risk, establishes contingency plans and identifies trigger events and responsibility for initiating mitigating action. Gathers stakeholder input and ranks the top project risks in terms of total impactFacilitates discussion regarding portfolio priorities (resolving resource conflicts)Participates in strategic initiatives for PMO and Clients. Able to suggest and champion the implementation of improvements to systems and processesPromotes KBI capabilities and manages business discussionsOversees Drug product program portfolio of increased complexity, such as government-supported programs, high profile clients of strategic importanceResponsible for program management for assigned clients/portfolios plus oversight of projects managed by direct reportsProvides sound judgments and technical / regulatory recommendations on drug development from BDS to DP Fill/Finish to clientsCultivates Client relationship. Provides timely and appropriate reporting of Issues/Risks to leadershipManages client expectations efficiently. Maintains strong working relationships with all client representatives. Able to mend and/or develop client relationshipsManage client escalations as first line, engaging functional leadership as support. Ensures timeline and appropriate reporting to LeadershipPrimary point of contact for all Client communications and coordination between DP Fill/Finish vendor and project needsSupports PM-VOC process; recommends and/or implements initiatives to identify and address opportunities to improve client serviceMay have up to 6 direct reports (combined entry, mid and senior level positions), which may include leadership levels that also have direct reportsResponsible for staff compliance to PMO project delivery processes, and business monitoring tools (current MS-Project plans, forecasting, client deliverable tracking etc)Support appropriate development of staff members providing training and mentoring in line with their role and experienceAccurately evaluate the performance levels of direct reports and communicate openly with constructive feedback to develop potentialProvides technical direction and leadership to staff in connection with current projects; within the team, authority to make recommendations in terms of staff to ensure projects run smoothly. May recommend project team member or role changes as necessaryMay participate in panel or individual interviews of Program Manager candidatesHosts clients or represent KBI at the client site including Executive Steering Committee meetings as requiredManages the technical and strategic development of the program drawing on relevant Technical leadership from across the organization. This process includes generating and presenting resulting proposals and change orders to the client as appropriateDrive delivery of existing business, negotiating internally to meet project timelinesManages all contractual and financial aspects of the project, including finalization of change order and subsequent amendments, monthly budget reviews, forecasting, materials review, assessment of work performed and appropriate Client invoicing and vendor paymentsNegotiates existing business opportunities as well as change orders (including facilitating / supporting terms and conditions negotiations)Estimates monthly revenues for departments and ensures deliveryTimely revenue management and forecasting; high level capacity forecasting to support incoming business planningInform finance of contractual details; work closely with finance to ensure team compliance and accuracy of invoices; prepare and include progress summaries to go with client invoices, program changes, change orders and/or amendments. Ensures team accurately recognizes revenue for each projectAssists Business Development Department in development of proposals as neededActs as a contributing member of Program Management OrganizationSuggests, designs and/or implements improvements to systems and processesLeads or contributes to departmental initiatives as appropriate, including procedure development and improvementCross-site portfolio leadership OR process ownership; work with PMO and local team to continuously improve PM and project delivery practices. May own a PMO process, responsible for training tools and associated change managementParticipate in department strategic planning, including annual forecasting and headcount projectionsOwns, manages and provides regular status reporting on the site goals and objectives (Balanced Score Card) for self and teamRepresent or deputize for PMO senior staff as requiredOther duties as requiredSkillsMasters of Business Administration (MBA), Masters of Science (M.Sc) or Doctorate (Ph.D.) required Bachelor's degree (B.Sc) in science or related discipline with >15 years relevant industry experience accepted in lieu of advanced degreePMP certification (current or planned in the immediate future)Minimum 15 years industry experience, with 8 years or more direct project management experience Prior experience effectively managing projects in pharmaceutical or biotech company, CDMO, CRO or related experience requiredExperience with client contract negotiations required Previous personnel management (>5 years) is essentialDemonstrated experience in building project management tools/templates, improving project systems and implementing best practicesAdaptability and flexibility including the ability to manage deadline pressure, ambiguity and change Ability to build teams and generate a spirit of collaboration while coordinating diverse activities and groupsBenefitsAnnual bonus structure for all employeesMedical, dental, and vision coveragePaid PTO and holidaysSabbatical program401K matching with 100% vesting in 60 daysEmployee recognition programsCompany OverviewKBI Biopharma, Inc. (KBI) is a leading development and contract manufacturing organization serving the biopharmaceutical industry. We help It was founded in 1996, and is headquartered in Durham, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is http://kbibiopharma.com.Company H1B SponsorshipKBI Biopharma has a track record of offering H1B sponsorships, with 3 in 2026, 27 in 2025, 11 in 2024, 18 in 2023, 26 in 2022, 14 in 2021, 21 in 2020. Please note that this does not guarantee sponsorship for this specific role.