[Remote] Senior Director of Clinical Operations

Note: The job is a remote job and is open to candidates in USA. Nema Health is a specialty mental health provider focused on delivering evidence-based treatment for trauma and PTSD. The Senior Director of Clinical Operations will lead the operational strategy, performance, and scalability of the care delivery model, ensuring alignment between patient demand and provider capacity while enhancing operational efficiency and patient experience.ResponsibilitiesOwn operational performance across the patient journey from intake through ongoing careImprove patient access, throughput, care continuity, and delivery efficiencyDevelop scalable operational processes that support growth while maintaining quality and patient experienceEstablish operating mechanisms that drive accountability, visibility, and continuous improvementPartner with Clinical Leadership to ensure operational processes support clinical excellence and patient outcomesOwn provider capacity strategy and utilization performancePartner with People Operations, Clinical Leadership, and Finance to forecast workforce needs and support growth plansDevelop forecasting models that align provider supply with patient demandSupport market expansion planning and operational readiness effortsEnsure provider resources are deployed effectively to maximize access, utilization, and patient outcomesMonitor and improve key operational metrics, including:Time to first appointmentCE occurrenceCE-to-treatment conversionSession occurrenceTime to sixth sessionProvider utilizationPatient retentionRevenue realizationIdentify bottlenecks and implement scalable solutions that improve patient flow and outcomesPartner with cross-functional leaders to improve conversion, retention, and care progression across the patient journeyDevelop KPI frameworks, dashboards, and operating reviews that drive accountability and performanceTranslate operational data into actionable recommendations for leadershipPartner with Finance on forecasting, capacity planning, and growth planningSupport executive decision-making through operational analysis and strategic insightsEstablish reporting and performance management systems that scale with the organizationIdentify opportunities to improve workflows, systems, and operational processesPartner with Product and Engineering to improve scheduling systems, automation, reporting, and operational toolingLead operational experimentation and process improvement initiativesEvaluate new care delivery models and operational approaches that improve outcomes and efficiencyFoster a culture of continuous improvement across Clinical OperationsLead, coach, and develop managers and operational team membersEstablish clear accountability, performance expectations, and operating rhythms across the functionPartner with executive leadership on organizational design, workforce strategy, and future operational capabilitiesBuild the structure, processes, and leadership capacity needed to scale Clinical Operations effectivelyFoster strong cross-functional relationships and alignment across Operations, Clinical, Product, Finance, and GrowthSkills8+ years of experience in healthcare operations, care delivery operations, practice operations, population health operations, or a related field3+ years of experience leading managers and operational teamsDemonstrated success building and scaling operational systems, processes, and performance management frameworksStrong experience with capacity planning, workforce planning, utilization management, and operational forecastingExperience partnering closely with clinical leaders in a healthcare environmentStrong analytical and problem-solving skills with the ability to translate data into operational actionExperience leading cross-functional initiatives involving multiple stakeholders and competing prioritiesExcellent communication, influence, and executive presentation skillsAbility to operate effectively in ambiguity and build structure in a rapidly evolving environmentExperience in behavioral health, digital health, specialty care, value-based care, or other high-growth healthcare organizationsExperience building and leading quality improvement systems in healthcare environments, including developing measurement frameworks, operational feedback loops, and structured approaches to identifying and solving process challengesDemonstrated ability to translate operational concepts into repeatable systems that drive continuous improvement, scalability, and patient outcomesBenefitsEligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven companyComprehensive benefits include healthcare stipend, 401(k) with matching, and stipends for work-from-home productivity and continued educationGenerous PTO and flexible work hoursRemote-first culture with supportive team normsInclusive, trauma-informed leadershipOpportunity to grow with a fast-moving, mission-driven companyCompany OverviewNema provides comprehensive trauma care administered by PTSD-trained therapists. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://www.nemahealth.com.