[Remote] Senior Director of Account Management

Note: The job is a remote job and is open to candidates in USA. iconectiv is seeking a passionate Account Manager to ensure the long-term success of their customers. The role involves developing and maintaining relationships with customers, liaising with internal teams, and leading an account management team to deliver solutions that meet customer needs.ResponsibilitiesWe are looking for a passionate Account Manager who will partner with and ensure the long-term success of our customersThis person will have lead responsibility for developing and maintaining long-term relationships with customers, connecting with key individuals, associations and stakeholdersThis person will also liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needsA broad view of the organization’s goals and objectives is required and must be applied to all aspects of customer interactions and written communicationsThis person will be instrumental in leading an account management team and for building and managing customer relationshipsS/he will be a customer-focused leader with demonstrated experience in end-to-end relationship managementThe ideal candidate will have a background in the telecommunications industry in combination with excellent business and technical acumenThe Account Manager will work closely with the technology and finance teams to track customer experience with a focus on anticipating and solving customer issuesThe position reports to the Manager of Account Management and Industry RelationsThe establishment and maintenance of strong, long-lasting customer relationships with the NAPM LLC, the FCC, the key telecom industry associations such as ATIS and US Number Management working groupsS/he will operate as the lead contact for any and all matters related to the customer baseThis relationship management function is a key focus of this position consuming over 50% of their timeOversight of all external communications from iconectiv to ensure consistency across organization objectivesProduct management oversight for some iconectiv products including roadmap planning, reporting, customer engagement and financial managementMarketing Communications management including messaging on iconectiv public website and social media accountsOversight of the team that manages the Customer Onboarding Process, primarily serving as a point of escalation for the Director of Onboarding on certain key customer issuesWork closely and collaboratively with iconectiv Operations, Program Management, Compliance Management, Product Engineering, Legal and Finance to satisfy customer needs and objectivesUS Citizenship RequiredExcellent verbal and written communications skillsAbility to effectively interact between customers and internal staff is criticalTravel will be greater than 50% for customer and industry meetingsSkillsThe establishment and maintenance of strong, long-lasting customer relationships with the NAPM LLC, the FCC, the key telecom industry associations such as ATIS and US Number Management working groupsOversight of all external communications from iconectiv to ensure consistency across organization objectivesProduct management oversight for some iconectiv products including roadmap planning, reporting, customer engagement and financial managementMarketing Communications management including messaging on iconectiv public website and social media accountsOversight of the team that manages the Customer Onboarding Process, primarily serving as a point of escalation for the Director of Onboarding on certain key customer issuesWork closely and collaboratively with iconectiv Operations, Program Management, Compliance Management, Product Engineering, Legal and Finance to satisfy customer needs and objectivesUS Citizenship RequiredExcellent verbal and written communications skillsBA/BS degree with a minimum of 15 years of industry experienceTravel will be greater than 50% for customer and industry meetingsCompany Overviewiconectiv develops technology solutions that focus on network and operations management, digital identity management and fraud prevention It is a sub-organization of Koch Equity Development. It was founded in 1983, and is headquartered in Bridgewater, New Jersey, USA, with a workforce of 201-500 employees. Its website is http://www.iconectiv.com/.