[Remote] Senior Director, IT Infrastructure and Operations

Note: The job is a remote job and is open to candidates in USA. ConnectWise is an industry and global leading software company dedicated to the success of technology solution providers. They are seeking a Senior Director of IT Infrastructure & Operations to lead and modernize their global technology environment, ensuring secure, scalable, and reliable infrastructure that enhances customer experience.ResponsibilitiesBuild and lead a global team of managers and technical experts across infrastructure, cloud, network, and IT operationsFoster a high-performance, collaborative, and resilient team cultureOwn and execute our IT infrastructure strategy aligned to business prioritiesLead cloud adoption and optimization across AWS, Azure, or GCPChampion automation and DevOps to improve efficiency and scalabilityEnsure highly available, secure, and reliable infrastructure servicesDrive continuous improvement through strong SLA/KPI managementOversee incident, problem, and change management processesPartner with Security and Engineering to ensure compliance and risk mitigationLead disaster recovery and business continuity planningEngage with executive leadership on strategy, priorities, and riskCollaborate cross-functionally across IT, Security, Engineering, and Business teamsManage key vendor relationships and ensure value deliverySkills12–15+ years of IT infrastructure and operations experience7–10+ years of leadership experience, including managing leadersExperience in enterprise, global environmentsBachelor's degree in IT, Computer Science, Engineering, or related field (Master's preferred)Proven experience leading global infrastructure and operations teams at scaleDeep expertise across enterprise infrastructure, cloud platforms, networking, and ITIL-based operationsStrong track record driving cloud transformation, automation, and modernization initiativesExecutive presence with the ability to influence senior leaders and stakeholdersExperience managing budgets, vendors, and optimizing costsStrong decision-making skills in complex, high-impact environmentsMaster's degree in IT, Computer Science, Engineering, or related fieldCertifications such as ITIL, AWS/Azure, CISSP, or TOGAF are a plusCompany OverviewConnectWise is a software company that transforms how technology solution providers build, manage, and grow their businesses. It was founded in 1982, and is headquartered in Tampa, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://ConnectWise.com.Company H1B SponsorshipConnectWise has a track record of offering H1B sponsorships, with 3 in 2026, 2 in 2025, 4 in 2024, 1 in 2023, 2 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.