[Remote] Senior Director, EPD Operations

Note: The job is a remote job and is open to candidates in USA. 1Password is a rapidly growing company known for its innovative cybersecurity solutions. They are seeking a Senior Director of Engineering, Product and Design Operations to set the strategic direction for the EPD organization, oversee operations, and drive delivery while developing a high-performing team.ResponsibilitiesPartner with CTO, CIO/CISO and EPD leadership to develop and execute the department's vision and roadmap, aligning with company strategyAnalyze trends and translate strategy into operational plans, proactively addressing scaling bottlenecksSupport executive and board-level planning/reportingUpdate for scale and implement the end-to-end EPD operating modelEstablish scalable planning frameworks (annual, quarterly, sprint), execution rhythms, and decision-making governanceBuild cross-functional connectivity (Product, Engineering, Design, Marketing, and GTM)Improve delivery predictability, velocity, and quality via portfolio, capacity, and dependency managementRemove systemic execution frictionAssess and improve department structure, processes, and systems to boost scalability and operational excellenceMature product lifecycle management and implement engineering effectiveness frameworks (DORA, flow metrics, reliability KPIs)Establish best practices for release, incident, and change managementSupport technical planning for infrastructure/AI systemsDefine and manage KPIs aligned with organizational objectivesDevelop real-time visibility into roadmap progress, delivery health, risks, and outcomesImplement KPI frameworks across product, engineering, and operationsDesign clear, low-bureaucracy dashboards and reporting systems for leadership insight into trade-offs and resource allocationTrack performance and hold teams accountable for business outcomesCultivate senior leader relationships to ensure strategic alignment, optimize resources, and drive collective outcomesLead key strategic growth and efficiency initiativesRepresent the department in senior leadership forumsBuild processes and implement necessary tooling (PLM, roadmap, capacity models) that are scalableLead and sustain organizational change initiatives, transitioning from startup scrappiness to operational rigorLead a high-performing EPD Operations organizationCoach and mentor direct reports, evaluate talent, and implement development plansDrive a high-performance culture reflecting company values, fostering psychological safety, ownership, and agilityChampion employee experience initiativesPartner with Finance to oversee the departmental budget, ensuring efficient resource allocation and cost controlMonitor financial performance and identify improvement opportunitiesEstablish and maintain strong relationships with relevant external customers, partners, vendors, and industry contacts to achieve strategic goalsSkills8+ years of experience in Engineering Operations, Product Operations, Technical Program Management, or similar leadership rolesAt least 5 years in a leadership role, preferably within the SaaS or cybersecurity industryProven track record of delivering success enabling multi-team, complex, infrastructure-heavy delivery and building operational systems from scratch in a scaling companyComfort operating amid ambiguity and designing clarityData-driven with the ability to translate metrics into decisionsExecutive presence and ability to influence senior technical leadersDemonstrated success enabling multi-team, complex, infrastructure-heavy deliveryExceptional analytical and strategic thinking skills, with the ability to develop and execute strategic plans that drive measurable resultsExtensive experience in operational excellence, including process and system optimization, scalability, and the development and management of performance metricsProven success in collaborating effectively cross-functionally with senior leaders (including C-Suite) and teamsOutstanding communication and interpersonal skills, with the proven ability to influence across the company, using expertise, executive presence, strategic insights, and diverse influence strategiesExperience in successfully leading and sustaining transformational initiatives in fast-paced, complex, and dynamic environmentsStrong history of building, developing and scaling high-performing teamsStrong business acumen with expertise in AI, security infrastructure, developer platforms, or highly technical environments strongly preferredBonus points to candidates that have led a company through IPO as an Operations LeaderBenefitsHealthDental401k and many othersGenerous paid time offEquity grantRRSP and many othersGenerous PTO policyRSU program for most employeesRetirement matching programFree 1Password accountPaid volunteer daysPeer-to-peer recognition through BonuslyRemote-first work environmentCompany Overview1Password operates as a password manager for documents, credit card information, and addresses. It was founded in 2005, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://1password.com.Company H1B Sponsorship1Password has a track record of offering H1B sponsorships, with 1 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.