[Remote] Senior Director - Customer Success, Finance & Insurance

Note: The job is a remote job and is open to candidates in USA. JD Power is a company focused on powering auto-related decisions through data and analytics. They are seeking a Senior Director of Customer Success to maximize customer value and retention while leading a new customer success team within the finance and insurance sector.ResponsibilitiesOwn renewals bookings performance for your industry or product scope through effective team leadershipTranslate customer success strategy into clear priorities, tiered servicing focus, and execution plansEnsure disciplined pipeline management, deal hygiene, and forecast accuracy across the teamReview and inspect performance regularly, quickly addressing gaps and risksLead, coach, and develop team members across experience levelsEstablish consistent expectations for renewals process adherence, account planning, and customer servicing/account managementProvide hands‑on coaching for complex renewals, strategic accounts, and high‑impact negotiationsBuild management capability across your leadership bench and prepare future leadersOrchestrate team activity across multiple segments, products, and customer typesEnsure effective coordination among customer success managers, specialists, Customer Solutions, and product managementDrive adoption of enterprise customer success tools, methodologies, and operating cadencesIdentify system‑level blockers and partner cross‑functionally to resolve themServe as an escalation point and executive presence for strategic deals and customer issuesParticipate in high‑value customer meetings and executive briefingsReinforce JD Power’s value proposition and partnership mindset with senior customer stakeholdersAchievement of renewals booking targetsGross retention, net retention, annual recurring revenue, customer health, and adoption metricsPipeline strength, renewal rates, and forecast accuracyRenewals execution, consistency and operating rigorDevelopment, retention, and readiness of customer success managers talentEffective collaboration across commercial and delivery teamsSkillsBachelor's Degree, Master's degree preferred7-10+ years of customer success experience with significant people leadership responsibilityProven success managing and scaling complex B2B customer success teamsStrong coaching skills with the ability to influence without direct renewals responsibilityExperience in data, analytics, SaaS, research, or advisory‑based businessesExecutive presence and strong cross‑functional leadership capabilityExperience with Salesforce (or equivalent) CRM platform(s)Company OverviewJD Power is a proven leader in business-critical data and intelligence to drive auto-related decisions with confidence and clarity. It was founded in 1968, and is headquartered in Troy, MI, US, with a workforce of 1001-5000 employees. Its website is http://JDPower.com.