[Remote] Senior Director, Account Management

Note: The job is a remote job and is open to candidates in USA. LevelTen Energy is on a mission to accelerate the energy transition, running the world’s largest clean energy marketplace. As Senior Director of Account Management for North America, you will lead the customer engagement function for LevelTen accounts, focusing on retention, expansion, and marketplace activation outcomes.ResponsibilitiesOwn North American renewal and net retention performanceDeliver against subscription retention targets across the NA book of businessBuild and operationalize a renewals motion that works across developer, buyer, advisor, and data center segmentsSurface churn risk early, lead save plays, and ensure forecast accuracy in SalesforceDrive Net Revenue Retention through structured expansion plays within existing accountsDrive marketplace engagement across the NA customer baseIncrease the rate at which active accounts submit projects, issue buy-side RFPs, respond to surveys, and contribute market signals to the LevelTen ecosystemPartner with Product and Marketing on engagement campaigns and customer education that drive recurring marketplace activityConnect customer engagement to success fee revenue by helping accounts move opportunities through to executed transactionsLead and develop a high-performing teamManage a 7-person organization with 3 direct reports, including a manager layer; coach, hire, and level up talent across the teamInstall consistent account management playbooks, QBR cadences, and customer health-scoring practicesDevelop high-potential team members into the next generation of LevelTen leadersLead cross-functionally across Customer Engagement and the broader businessPartner with North American Sales leadership on new-business-to-AM handoffs and joint account expansionPartner with European Account Management and Sales leadership to maintain a globally consistent customer experience and effectively manage global accountsPartner with Sales Operations on Salesforce hygiene, reporting, and enablementRepresent the voice of the North American customer to Product and the broader leadership teamOwn executive engagement with strategic NA accountsMaintain senior relationships with named strategic customers across developers, corporate buyers, utilities, advisors, and hyperscalersBe a credible, senior voice with C-suite stakeholders on the clean energy market, LevelTen’s products, and the marketplace opportunityTravel up to 15% for customer visits, industry events, and team gatheringsSkills10+ years of professional work experience, with significant experience in a relevant clean energy, utility, or related industry fieldBachelor's degree requiredDemonstrated ability to lead teams, extract complex challenges, and distill them into clear management recommendations and actionsDemonstrated ability to think strategically with the end in mind and develop plans that meaningfully impact an enterprise customer engagement functionViewed as a leader within prior organizations by executive leadership and peers — with a track record of building credibility internally and externallySalesforce fluency — confident driving forecasting, pipeline hygiene, account planning, and dashboard-based team managementStrong command of modern Customer Success methodology — health scoring, QBRs, segmentation, NRR motions, and structured customer journeysExperience selling, renewing, or managing accounts for a data subscription or SaaS data productExcellent executive communication, stakeholder management, and customer-facing presence with senior buyers, developers, and partnersPeople-leadership instincts: develops talent, holds the bar, and creates clarity for a team operating across diverse customer segmentsMBA or other advanced degreeDirect exposure to PPAs, EAC-only deals, storage tolls, capacity contracts, or related clean energy commercial structuresPrior experience scaling a customer engagement function in a marketplace, two-sided platform, or data subscription businessExperience working with hyperscaler / data center buyers or large corporate clean energy procurement programsExperience leading a team that serves both buy-side and sell-side customers within the same book of businessBenefitsFull Medical, Vision and Dental coverageWellness CreditFlexible vacation policy11 paid company holidays401kCasual dress codeCommuter benefitsStanding desk optionsRegular company-sponsored eventsHybrid in-office/work from home scheduleSubstantial commission structure with significant upsideEquity grantCompany OverviewLevelTen Energy is an energy company that provides renewable transaction infrastructure for buying or selling renewable energy and assets. It was founded in 2016, and is headquartered in Seattle, Washington, USA, with a workforce of 51-200 employees. Its website is http://leveltenenergy.com.