[Remote] Senior Digital Experience Program Manager (Corporate Web)

Note: The job is a remote job and is open to candidates in USA. Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Senior Digital Experience Program Manager will drive the strategy and execution of a global digital experience platform, influencing customer journeys and brand perception while leading enterprise-wide web transformation initiatives.ResponsibilitiesOwn end-to-end delivery of enterprise web programs that improve customer journeys, increase conversion rates, and drive measurable business impactLead integrated roadmap planning across multiple initiatives, ensuring alignment with marketing, product, and corporate strategyDrive cross-functional alignment between SEO, UX, content, analytics, engineering, and marketing teams to deliver cohesive digital experiencesEstablish and scale governance frameworks that improve prioritization, reduce delivery friction, and accelerate time to marketIdentify and mitigate program risks, dependencies, and resource constraints to maintain predictable delivery and high-quality outcomesInfluence executive stakeholders through clear communication of program health, milestones, risks, and business impactApply Agile methodologies to improve delivery efficiency, team performance, and operational scalabilityLeverage analytics and user behavior insights to continuously optimize website performance, engagement, and conversion outcomesChampion best practices in accessibility, SEO, performance, and user experience across all web initiativesBuild scalable operating models and workflows that support long-term digital growth and enterprise-level executionSkills7+ years of experience in web program management, digital program management, or web operations within complex enterprise environmentsProven experience leading large-scale website redesigns, digital transformation initiatives, or enterprise web optimization programsStrong understanding of Agile methodologies, Scrum practices, and program governance frameworksDemonstrated ability to manage multiple concurrent programs with cross-functional dependencies and executive visibilityExperience partnering with marketing, product, engineering, and analytics teams to deliver integrated digital experiencesStrong expertise in roadmap planning, stakeholder alignment, risk management, and executive communicationFamiliarity with web technologies, CMS platforms, and digital marketing operationsExperience using project management tools such as Jira, Asana, Monday.com, or ConfluenceStrong analytical, organizational, and problem-solving capabilitiesExcellent written, verbal, and presentation skillsExperience supporting enterprise SaaS or technology company websites at global scaleKnowledge of SEO, web analytics, conversion optimization, accessibility, and customer experience best practicesExperience working with CMS platforms such as Adobe Experience Manager, WordPress, or ContentfulFamiliarity with analytics and optimization tools such as Google Analytics, Adobe Analytics, Looker, Tableau, ContentSquare, or OptimizelyPMP, Agile, Scrum, or SAFe certificationsBenefitsMedical, Dental, and Vision Insurance.Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsCompany OverviewGenesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth. It was founded in 1990, and is headquartered in Menlo Park, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.genesys.com.Company H1B SponsorshipGenesys has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.