[Remote] Senior DevOps Engineer

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Senior DevOps Engineer will play a key role in building, operating, and enhancing Cloud Platform CI/CD pipeline capabilities, focusing on implementation, automation, and operational excellence. This role requires strong execution skills and collaboration with platform, SRE, and product engineering teams to support business-critical services.ResponsibilitiesDesigning, implementing, and maintaining the build and release pipelines for software applicationsDesign, build, and maintain the CI/CD platform, including infrastructure, tooling, and automation for build, test, and deployment processes to improve efficiency and reliabilityWork closely with engineering and delivery teams to deploy high-quality software in a fast-paced environmentMonitor the health and performance of the CI/CD build pipeline, implementing preventive and corrective measures to improve key reliability metrics such as availability, MTTD, and MTTRParticipate in incident response, debugging, and root cause analysis for production issuesCollaborate across teams to deliver consistent and reliable solutions aligned with organizational goalsDocument designs, operational procedures, and troubleshooting guides clearly and effectivelySkills7+ years of experience in DevOps, cloud platform engineering, or production operations, with deep hands-on expertise in build and automation tools (e.g., GitLab CI/CD, Jenkins, TeamCity)3+ years of experience with version control systems (e.g., GitLab, GitHub or similar)Experience with CI/CD pipelines, including designing, implementing, and managing build pipelines, and Git-based workflows (e.g., GitLab)Strong hands-on experience with infrastructure as code and automation, using Terraform, Ansible, and scripting languages (Python, Bash, or similar)Working knowledge of containerization and orchestration technologies, including Kubernetes, Helm, and DockerStrong troubleshooting skills across infrastructure, and cloud services, with specific expertise in diagnosing build pipeline failures, identifying, tracking and resolving dependency conflictsCandidates must demonstrate solid experience with Linux environments, including system administration, scripting, and performance troubleshootingExcellent problem-solving, analytical, and collaboration skillsStrong written and verbal communication skillsBS in Computer Science or equivalent practical experienceExposure to a variety of modern CI platforms (GitHub Actions, Azure DevOps) and dedicated Continuous Delivery tools (Spinnaker, Harness)Hands-on experience in a multi-cloud environment, demonstrating flexibility across different public cloud providersAdvanced experience with observability tools (e.g., Prometheus, Grafana, Datadog)Knowledge of security best practices and tools for cloud-native environments (e.g., secrets management with Vault, container scanning)BenefitsHealth, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.Generous employee stock purchase plan.Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.Company OverviewFive9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.five9.com.Company H1B SponsorshipFive9 has a track record of offering H1B sponsorships, with 4 in 2026, 13 in 2025, 15 in 2024, 13 in 2023, 20 in 2022, 15 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.