[Remote] Senior Data Scientist, Operations

Note: The job is a remote job and is open to candidates in USA. Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are hiring a Senior Data Scientist, Operations to build the analytical and modeling foundation for our Member Experience and Contact Center operations.ResponsibilitiesDevelop measurement frameworks and north star metrics and data structures that allow different parts of the company to facilitate decision-makingPerform strategic and operational analyses to identify and prioritize product and business initiatives (e.g. analyses to uncover insights from member support and health testing data, improving user experiences)Develop models (heuristic, predictive, or ML) and data products that empower the business (e.g. customer support demand forecasting)Drive self-service to enable a data-driven organization through documentation, education, and trainingEnsure data quality, security, and compliance within all analytical frameworksSkillsDegree in Data Science, Biostatistics, Computer Science, or a relative quantitative field5+ years of experience in data science or analytics at consumer or Enterprise tech companiesProficiency in Python, SQL, and data visualization toolsAbility to communicate complex findings to non-technical stakeholdersExperience using generative AI tools to accelerate project developmentDomain/data experience working with Operations (Customer experience measurement, Customer issue tracking/modeling, Demand forecasting)Experience with GCP (Google Cloud Platform) and DatabricksExperience with customer support tools like Intercom, Zendesk, or similarExperience in healthcare analytics or bioinformaticsAdvanced expertise in machine learning, data visualization, and statistical analysisBackground in healthcare data compliance (HIPAA) and privacy standardsBenefitsCompetitive salary and benefits packageFlexible working hoursCompany OverviewFunction Health is a health platform offering lab tests to help individuals monitor their health. It was founded in 2022, and is headquartered in Austin, Texas, USA, with a workforce of 11-50 employees. Its website is https://www.functionhealth.com.