[Remote] Senior, D365 CRM Functional Consultant

Note: The job is a remote job and is open to candidates in USA. R2 Global is seeking an experienced Microsoft Dynamics 365 CRM professional to lead and deliver end-to-end D365 CRM solutions for clients. The role involves acting as a trusted advisor and delivery lead, ensuring high-quality CRM implementations and mentoring delivery teams.ResponsibilitiesLead Microsoft Dynamics 365 CRM projects across the full lifecycle, including pre‑sales support, planning, design, build, testing, deployment, training, and post‑implementation supportDesign and architect D365 CRM solutions that align with client business goals and technical requirementsFacilitate discovery, analysis, and design workshops across Sales, Marketing, Customer Service, Field Service, Project Operations, and Operations teamsConfigure, customise, test, and deploy Microsoft Dynamics 365 CRM applications and related solutionsTranslate complex business requirements into scalable, secure, and supportable CRM architecturesApply deep functional and technical expertise to ensure best‑practice solution design and deliveryDevelop and manage detailed project plans, timelines, and delivery workstreamsMonitor progress, budgets, and scope to ensure projects are delivered on time and within budgetCommunicate clearly and confidently with clients on deliverables, progress, risks, and issuesProactively identify risks, manage scope changes, and support effective change‑management processesLead and support delivery team members by assigning work, reviewing deliverables, and ensuring quality standards are metMentor consultants and assist with their professional development and client‑facing responsibilitiesHelp shape delivery standards, tools, and best practices within the CRM practiceAct as a subject matter expert during business development and pre‑sales activitiesBuild strong client relationships that support account growth and long‑term partnershipsContribute to the continued expansion of Microsoft Dynamics 365 CRM solutions across the firmSkillsBachelor's degree or an equivalent combination of education and professional experience5+ years' experience delivering technical solutions in a professional services or industry environment4+ years of hands‑on experience implementing Microsoft Dynamics 365 CRM solutions2+ years of project management experience within a consulting or similar delivery‑focused environmentExpert‑level knowledge of Microsoft Dynamics 365 CRM modules, including Sales, Customer Service, Field Service, Project Operations, and MarketingStrong experience gathering business requirements, managing business processes, and working directly with clientsCompany OverviewR2 Global specializes in niche technology recruitment It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 11-50 employees. Its website is http://www.r2-global.com.