[Remote] Senior Customer Technical Support Specialist

Note: The job is a remote job and is open to candidates in USA. Danaher Corporation, through its operating company Beckman Coulter Diagnostics, is seeking a Senior Customer Technical Support Specialist to provide technical support to customers in the life sciences and diagnostics sector. The role involves resolving complex issues related to hardware, software, and assays in a remote support environment.ResponsibilitiesYou will be asked to independently resolve complex and routine issues on the microbiology product lineYou will also be asked to distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issueYou will be expected to use soft skills and maintain quality standards to ensure complianceSkillsBachelor's degree in biology, medical technology, medical laboratory technical, or clinical laboratory scientist AND 3+ years of lab or field experience requiredAbility to clearly articulate and provide directions over the phone or via emailMUST BE available to work weekend recurring basisPrevious troubleshooting experience on the autoSCAN-4, DxM WalkAway, Copan WASP, Copan WASPLab, or LabProPrevious experience in a medical technology call center, or experience in medical laboratory, specifically MicrobiologyBachelor's degree and Experience in a Customer Service environmentBenefitsBonus/incentive payPaid time offMedical/dental/vision insurance401(k) to eligible employeesFlexible, remote working arrangements for eligible rolesRemote work arrangement in which you can work remotely from your homeCompany OverviewDanaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health. It was founded in 1969, and is headquartered in Washington, District of Columbia, USA, with a workforce of 10001+ employees. Its website is https://www.danaher.com/.Company H1B SponsorshipDanaher Corporation has a track record of offering H1B sponsorships, with 7 in 2025, 4 in 2024, 3 in 2023, 1 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.