[Remote] Senior Customer Success & Operations Associate (Part-Time)

Note: The job is a remote job and is open to candidates in USA. Slate helps organizations invest in their people through leadership coaching and career transition support. They are seeking a Senior Customer Success & Operations Associate to support customer success, operations, and engagement across their programs, ensuring a positive experience for participants, clients, and coaches.ResponsibilitiesSupport participant onboarding and program administrationCoordinate coach and adviser matching, scheduling, and service requestsConduct participant check-ins and follow-up communicationsSupport surveys, feedback collection, and engagement trackingExecute outreach and follow-up campaignsMaintain participant records, program data, and key workflowsPrepare recurring reports and support client review meetingsAssist with onboarding new clients, projects, and cohortsEnsure information is accurate, organized, and accessible across teamsImprove workflows and operational processesIdentify opportunities for automation and efficiencyLeverage AI tools to streamline recurring workHelp turn recurring challenges into practical solutionsCoordinate webinars, roundtables, and virtual eventsSupport email campaigns and outreach initiativesAssist with presentation materials and related communicationsSupport newsletters, LinkedIn content, and contact management effortsSkillsMust reside in CA, NY, GA or NCOrganized, resourceful and growth-mindedEnjoys meaningful work and communicates with careTakes pride in creating a seamless experience for participants, clients, and coachesEager to learn and willing to jump into a variety of workComfortable using technology thoughtfullyEnergized by solving problems in a growing businessCommunicates internally and externally with clarity, care, and professionalismHighly organized, detail-oriented, and reliable in follow-throughTakes ownership and solves ambiguous problems with resourcefulnessMotivated to learn and willing to jump into different types of workBrings curiosity and a collaborative approachEmbraces using AI and technology to work more effectivelyConsistent daily availability required Monday through FridayFlexibility to schedule hours between 11am-5pm ET / 8am-2pm PTBenefitsPaid time off401(k) matching benefitsCompany OverviewWe deliver personalized impact-driven leadership and career coaching to empower leaders to thrive. It was founded in 2012, and is headquartered in Menlo Park, California, USA, with a workforce of 11-50 employees. Its website is https://www.slateadvisers.com.Company H1B SponsorshipSlate has a track record of offering H1B sponsorships, with 2 in 2026, 30 in 2025, 4 in 2024, 2 in 2023. Please note that this does not guarantee sponsorship for this specific role.