[Remote] Senior Customer Success Manager - West

Note: The job is a remote job and is open to candidates in USA. Drata is a company dedicated to helping organizations build trust with their users and partners. As a Senior Customer Success Manager, you will lead strategic relationships with global customers, guiding them through compliance frameworks and ensuring measurable progress in their security posture. This role emphasizes building trust, driving customer outcomes, and collaborating across teams to enhance customer success.ResponsibilitiesLead strategic relationships with commercial customers—earning executive trust and becoming a go-to advisor on compliance program successDrive outcomes, not just adoption—develop success plans, track KPIs, and proactively identify risks and opportunities for growthGuide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP—ensuring they get more than checkboxes: real, measurable progressOwn key moments across the customer journey—from onboarding to renewal—with health checks, QBRs, and tailored Mutual Action PlansTranslate voice of the customer into action—partnering cross-functionally with Product, Engineering, Sales, and Support to influence roadmap and remove frictionChampion continuous improvement—both in how our customers scale securely and in how we scale our own processes, playbooks, and strategiesPromote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s businessSkillsDeep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they apply to customer environments and business outcomes4+ years of experience in security, compliance (GRC), or identity and access management, supporting commercial or enterprise customers or programs6+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with a strong focus on commercial or enterprise engagement and long-term customer valueProven success managing complex relationships, including executive alignment, stakeholder navigation, and success planning across multi-product or regulated environmentsStrong communication skills with the ability to confidently lead conversations with both technical and non-technical stakeholders—particularly around compliance, risk, and automationStrategic, outcomes-driven mindset with a knack for translating compliance goals into scalable workflows and measurable impactProficiency with tools such as Salesforce, Catalyst (or similar CS platform), Sigma, and Jira, and a strong understanding of customer workflows and reportingComfortable working in a cross-functional, async-first environment, where you demonstrate trust in teammates, take ownership with humility, and move with urgency and resilience to deliver value to customersBenefitsStock equity to ensure that as the company grows, you share directly in that successUp to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependentsComprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insuranceA comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offeringsPaid Parental Leave policy, after six months of employmentAccess to Kindbody fertility and family-building benefitsDedicated leave specialists who help guide you through the entire processGenerous annual stipends for both professional and personal developmentAccess to a wide range of internal learning opportunitiesFlexible vacation policyPaid holidaysOther perks to rechargeCompany OverviewDrata is a Trust Management Platform that automates compliance workflows, streamlines risk management, and continuous security assurance It was founded in 2020, and is headquartered in San Diego, California, USA, with a workforce of 501-1000 employees. Its website is https://drata.com.