[Remote] Senior Customer Success Manager (USA)

Note: The job is a remote job and is open to candidates in USA. Filigran is a cybertech company focused on revolutionizing cyber threat management through innovative open-source solutions. They are seeking a Senior Customer Success Manager to ensure customer satisfaction and success, collaborating closely with various teams to align technical delivery with business goals.ResponsibilitiesOwn and manage the full customer lifecycle: onboarding, adoption, training, and renewalBuild strong, proactive relationships with customers in the AmericasIdentify and support opportunities for upsell and cross-sell in partnership with SalesCoordinate with internal teams to resolve customer issues quickly and effectivelyCollaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support ticketsCollect and share customer feedback to improve product and service qualityTrack success metrics and use data to inform customer strategy and engagementSkills3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or techBased in the United States with experience supporting national and regional customersStrong technical aptitude and ability to work with tools like OpenCTI, XTMOne, and or OpenAEV (training available)Excellent communication skillsComfortable in a remote, async-first cultureExperience with CRM/CSM tools, customer journey tracking, and success metricsFluency in EnglishFamiliarity with the cybersecurity sector, especially threat intelligence or adversary exposure validation is a plusFluency in Spanish or Portuguese a plusBenefitsCompetitive pay + equity - everyone shares in our successRemote-first, flexible, and balanced - work that fits your lifeYour setup, your choice - pick the gear that works for youTwice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screenCompany OverviewFiligran provides an open-source cybersecurity solutions including threat intelligence management and cyber risk management. It was founded in 2022, and is headquartered in Paris, Ile-de-France, FRA, with a workforce of 201-500 employees. Its website is https://filigran.io.