[Remote] Senior Customer Success Manager, SELECT by DoiT

Note: The job is a remote job and is open to candidates in USA. DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. The Senior Customer Success Manager will own the end-to-end customer journey for a portfolio of SELECT accounts, acting as a trusted advisor to ensure customers realize measurable value from the SELECT product.ResponsibilitiesOwn a portfolio of SELECT customers and manage the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansionDeliver rapid Time to First Value (TTFV) through effective onboarding, training, and enablementBuild strong relationships with key customer stakeholders, including FinOps leaders, engineering leaders, and product ownersIdentify and engage decision-makers and influencers to drive adoption and long-term alignmentPerform business and product discovery to uncover new use cases and expansion opportunitiesAct as the voice of the customer by feeding structured insights and feedback into Product and LeadershipMaintain accurate Customer 360 records, including health signals, usage trends, risks, and opportunitiesProactively identify and support customer advocacy opportunities such as case studies, references, and testimonialsProactively identify customer risk using health signals, usage data, engagement trends, and sentimentOwn mitigation planning and execution in partnership with Product, Sales, and LeadershipManage renewals end-to-end, ensuring alignment on value delivered and the customer’s path forwardCommunicate customer risk, trends, and outcomes clearly to senior stakeholdersIdentify and qualify expansion opportunities within SELECT accountsNetwork with Account Managers across DoiT to surface cross-sell and expansion opportunities between SELECT and other DoiT offeringsContribute data and insights to support QBRs and executive customer conversationsExecute established AM playbooks with consistency and rigorContribute feedback and improvements to playbooks and processes based on what you observe in your accountsSupport the onboarding of new Customer Success Managers as the team growsShare learnings from high-volume accounts to improve team-wide practicesSkills5+ years of Account Management and/or Customer Success experience in a B2B SaaS companyExperience operating as a Senior AM, ideally in a scaling or fast-paced environmentStrong data-driven mindset with hands-on experience using CS tooling such as Gainsight, Planhat, ChurnZero, or similarProven ability to manage renewals, mitigate risk, and drive expansionExceptional communication and stakeholder management skillsComfortable working with ambiguity and operating with a high degree of autonomyStrong organizational skills and personal accountabilityProven problem-solver with a bias toward actionCurious, self-motivated, and committed to continuous improvementProfessional fluency in English, written and verbalExperience with Account Management/Customer Success data analyticsFamiliarity with technologies like Snowflake, Databricks, Matillion, or FivetranExperience working with or supporting data teamsCloud provider or FinOps certifications (AWS, Azure, GCP)BenefitsUnlimited VacationFlexible Working OptionsHealth InsuranceParental LeaveEmployee Stock Option PlanHome Office AllowanceProfessional Development StipendPeer Recognition ProgramCompany OverviewDoiT Cloud Intelligence intent-aware FinOps platform goes beyond cost optimization to drive reliability, performance, and security. It was founded in 2011, and is headquartered in Santa Clara, California, USA, with a workforce of 501-1000 employees. Its website is https://www.doit.com.