[Remote] Senior Customer Success Manager - North America

Note: The job is a remote job and is open to candidates in USA. Primer is the unified infrastructure for global payments, aiming to provide finance and payments teams with visibility and control. The Senior Customer Success Manager will spearhead growth in North America by engaging with merchants, ensuring adoption and growth, and collaborating across teams to prioritize merchant requests.ResponsibilitiesThis is a founding Customer Success role to spearhead our growth in North AmericaYou'll work with our merchants on a daily basis, putting their needs first, engaging them at critical points in their journey to ensure adoption, growth and renewalYou'll identify and qualify opportunities for growth while ensuring you have a constant view of risksYou'll represent the merchant internally at Primer, while progressing opportunities, risks and challenges proactively to ensure a great experienceYou'll develop a deep understanding of our product and collaborate across teams at Primer to assess and prioritise merchant requests to prime them for growthWe're a growing company, where everyone can have an input into how things are done - you'll wear multiple hats and roll up your sleeves, building Primer with us from the ground upSkillsPayments experience or related industry experiencePrevious experience in a client-facing role in customer success or account management working with a complex technical productExcellent interpersonal skills and the ability to nurture relationships across client stakeholder groups to generate value for both the merchant and PrimerSkilled at data analysis to identify insights, risks and opportunities to move the needle on merchant operationsThe ability to work in a fast-paced environment with varied, changing objectives - and the ability to balance and prioritise theseThe ability to collaborate and communicate with the Primer team, drawing insights from peers to inform prioritisation and manage expectationsStructure and organisation - to better excel at discovery to ensure all merchants requirements are clearly understood and prioritisedDrive and ambition - we're a company that's growing fast, and we want you to grow with usPrevious experience in consultancy is a definite plusBenefitsWe are fully remote and globally distributed; and have been since day oneCompetitive share optionsUncapped holiday, with 25 days minimum to be takenCo-working space accessWorkations & Company RetreatThe best equipment for your role£500 towards your home office setupGenerous learning budgetPrivate Medical InsuranceA broad set of additional perks and benefits (•depending on location)•Company OverviewPrimer provides payment infrastructure designed to help businesses manage and optimize payment operations through a single platform. It was founded in 2020, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is https://primer.io.