[Remote] Senior Customer Success Manager - Market Access

Note: The job is a remote job and is open to candidates in USA. Clarivate is hiring a Senior Customer Success Manager - Market Access to join their Life Sciences and Healthcare team. This role involves leading customer relationships and program advancement to ensure retention and growth for Market Access customers, while also mentoring team members and implementing process improvements.ResponsibilitiesBuild and deepen relationships with customer stakeholders, serving as a trusted advisor to drive long-term successMaximize customer retention through proactive engagement, strategic planning, and ongoing value deliveryAnalyze customer needs and product usage to create and execute strategic success plans that drive adoption and value realizationPartner cross-functionally with Product, Sales, and Operations to improve customer experience and influence organizational improvementsIdentify and support growth opportunities within existing accounts that align customer needs with Clarivate solutionsChampion customer success best practices, mentor team members, and contribute to process improvements that enhance program effectivenessSkillsBachelor's degree or equivalent relevant work experience7+ years of experience in a customer-facing role3+ years of experience working on or with Market Access or Commercial teams within the Healthcare or Life Sciences industryExperience in a Business Development or account growth-oriented roleStrong understanding of Market Access, including its role in healthcare and the critical strategies and workflows used by pharmaceutical Market Access teamsWorking knowledge of the US healthcare and payer landscape, including drug coverage, restrictions, and pharmaceutical or medical claims dataBenefitsMedicalDentalPrescription drugLife insurance401k with matchLong term disability coverageVacationSick timeVolunteer timeDiscount programsCompany OverviewClarivate is a leading global provider of transformative intelligence. It was founded in 1863, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is http://clarivate.com.