[Remote] Senior Customer Success Manager I

Note: The job is a remote job and is open to candidates in USA. Seismic is the global leader in AI-powered enablement, dedicated to empowering go-to-market leaders to drive strategic growth and enhance customer experiences. The Senior Customer Success Manager I will be responsible for driving product adoption, ensuring client retention, and acting as the primary point of contact for assigned accounts while developing trusted advisor relationships with clients.ResponsibilitiesDrive the successful adoption of multiple use cases across the organization, helping the customer quantify the business value of the partnershipForm strategic relationships with key stakeholders to understand a customer’s objectives to develop strategic roadmaps and uncover expansion opportunitiesConduct regular business review meetings with key accountsAct as the voice of the customer and drive requested enhancements with the product management and development teamsDevelop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processesEnsure account transparency by tracking client sentiment and key milestones in Salesforce and GainsightPartner with customer-facing account teams and executives to develop a strategic plan to help customers achieve their business objectives and to execute on upsell and cross sell opportunitiesAnticipate client risks and strategize ways to help mitigate churnManage the customer contract renewal process and maintain a renewal forecastSkillsBachelor's Degree or equivalent related experienceCustomer-facing experience, relationship building, and driving customer transformation programsExcellent communication, presentation, and problem-solving skillsAbility to translate business requirements into business solutionsAdvanced proficiency with the Microsoft Office SuiteStrong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levelsAbility to effectively prioritize and escalate customer issuesExperience with Salesforce and Gainsight a plusPrevious experience with SaaS preferredBenefitsAt Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page.If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here.Company OverviewSeismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive growth and deliver exceptional experiences. It was founded in 2010, and is headquartered in San Diego, California, USA, with a workforce of 1001-5000 employees. Its website is https://seismic.com/.