[Remote] Senior Customer Success Manager – Energy (Technical & Solutions-Focused)

Note: The job is a remote job and is open to candidates in USA. Concentrix is a global technology and services leader that powers the world’s best brands. They are seeking an experienced Senior Customer Success Manager to lead strategic client relationships within their Energy Management Services portfolio, driving customer satisfaction, retention, and growth by ensuring clients realize maximum value from EMS solutions.ResponsibilitiesServe as the primary point of contact for key EMS clients, building strong, long-term relationships with stakeholdersDrive customer onboarding, adoption, and engagement of energy management solutions and servicesDevelop and execute customer success plans aligned with client business objectives and sustainability goalsMonitor customer health metrics and proactively address risks to ensure high retention and satisfaction ratesPartner with internal teams (Sales, Product, Operations, Engineering IT) to deliver seamless customer experiencesIdentify opportunities for upsell and cross-sell within existing accounts to support business growthProvide strategic guidance to customers on energy optimization, efficiency improvements, and cost reduction initiativesTrack and report on KPIs, ROI, and value realization for EMS solutionsAct as the voice of the customer, providing feedback to product and leadership teams to enhance offeringsLead business reviews (QBRs) and executive-level presentationsSkillsBachelor's degree in business7+ years of experience in Customer Success, or Client ServicesDemonstrated ability to manage enterprise-level client relationshipsStrong analytical skills with the ability to interpret energy data and performance metricsExcellent communication and presentation skills, with experience engaging senior stakeholdersProven track record of driving customer retention, satisfaction, and revenue growthKnowledge of energy efficiency technologies, IoT, or building management systems (BMS)Familiarity with ESG, sustainability reporting, or carbon reduction initiativesExperience with CRM tools (e.g., Salesforce) and customer success platformsAbility to operate in a fast-paced, cross-functional environmentBenefitsIncentives that align with individual and company performanceMedical, dental, and vision insuranceComprehensive employee assistance program401(k) retirement planPaid time off and holidaysPaid learning daysCompany OverviewConcentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.