[Remote] Senior Customer Success Manager (Central or East Coast) - Data Storage / Cloud

Note: The job is a remote job and is open to candidates in USA. Qumulo is a leader in cloud data management, offering a platform that handles vast amounts of data across various environments. They are seeking a Senior Customer Success Manager to oversee the customer lifecycle, ensuring enterprise customers achieve successful outcomes and maintain long-term relationships.ResponsibilitiesCustomer Lifecycle Management: Own a portfolio of enterprise and strategic customers, driving onboarding, adoption, retention, and renewals. Drive seamless onboarding and coordinate with OEM/Channel partners, account teams, and customers to ensure successful deployments and expansions. Proactively monitor and update account health, and develop tailored health improvement plans to ensure long-term retention and prevent churnValue Realization: Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products, and conduct QBRs and develop success plans aligned with customer goalsTechnical Consultation: Serve as the primary technical liaison and trusted advisor. Translate complex data, storage, and cloud architecture discussions into actionable business value for C-level stakeholders and provide technical guidance to Engineering and Operation teamsCollaboration: Partner with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experiencePartner Success: Enable and support OEM and Channel partners, driving joint success initiatives and partner-led growthFeedback & Advocacy: Provide customer insights and product feedback; communicate product updates and improvements to customersSkillsStrong technical aptitude in data, storage, and cloud technologies with the ability to hold deep-dive architectural discussions on data management, enterprise storage, and multi-cloud environments (e.g., AWS, Azure, GCP)5+ years in Customer Success, Account Management, or Partner Success in a B2B SaaS or Cloud Infrastructure environmentProven success in adapting communication and presentation styles for a diverse audience, ensuring technical clarity for engineering teams and focusing on measurable business outcomes for the C-SuiteExperience managing up to 50 enterprise accounts and OEM/Channel partnersStrong understanding of SaaS metrics: NRR, churn, adoption, GRR, and ability to leverage data for actionable insightsExperience with CS/CRM tools (e.g., Planhat, Gainsight)Located in the US Central or Eastern timezonesIndustry expertise in one of the following industry verticals: Life Sciences, Healthcare, Energy, or Financial ServicesBenefitsPre-IPO stock optionsFlexible time-off policyHSA and PPO health insurance optionsDental and Vision insurance401(k) planChoice of an ORCA card or parking subsidyCompany OverviewQumulo provides a file data platform for multi-cloud environments with large scale file data. It was founded in 2012, and is headquartered in Seattle, Washington, USA, with a workforce of 201-500 employees. Its website is http://qumulo.com.Company H1B SponsorshipQumulo has a track record of offering H1B sponsorships, with 5 in 2025, 1 in 2024, 1 in 2023, 9 in 2022, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.