[Remote] Senior Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Sixfold is an innovative company focused on AI solutions for insurance underwriting. They are seeking a Senior Customer Success Manager to lead customer onboarding and expansion, ensuring clients realize value from their platform while acting as a trusted advisor throughout the customer lifecycle.ResponsibilitiesLead a portfolio of customer onboardings and expansion opportunities by identifying business objectives, technical dependencies, potential risks, and critical milestones to ensure customers realize value quickly and effectivelyBecome deeply knowledgeable in the Sixfold platform and best practices to guide customers through onboarding, drive long-term adoption, and serve as a strategic trusted advisor throughout the customer lifecycleLead executive and stakeholder business reviews to share strategic insights, track KPIs and success metrics, align on priorities, and identify opportunities for deeper adoption and expansionProactively monitor customer health, adoption, and usage metrics to identify risks, surface opportunities, and resolve issues before they impact customer successPartner closely with Sales, Product, and Engineering to ensure a seamless customer experience across onboarding, adoption, retention, and expansion initiativesAct as the voice of the customer internally by synthesizing feedback, identifying recurring themes, and advocating for product enhancements that align with customer needs and market trendsProvide feedback to continuously improve our processesSkillsYou have 7+ years of experience in a Customer Success, Account Management, Implementation Management or similar customer-focused role with Enterprise customersYou have an AI-native approach to work: You thoughtfully use AI tools to improve productivity, synthesize information, identify patterns, and deliver a higher quality customer experienceYou are highly customer-centric and relationship-driven: You thrive on building trusted partnerships with customers and engaging with them regularly to maximize the value they realize from the productYou proactively identify friction points, anticipate customer needs, and drive a high-quality experience across every stage of the customer journeyYou are a thoughtful, proactive problem-solver. You enjoy tackling complex challenges alongside customers and are highly detail-oriented in spotting risks, operational gaps, and opportunities before they escalateYou bring strong judgment, curiosity, and ownership to ambiguous situations -- and you can manage multiple customer initiatives at once without dropping the ballYou communicate with empathy and clarity. You actively listen, build trust with stakeholders at multiple levels, and translate customer needs into actionable insights that drive alignment and outcomesYour written and verbal communication is sharpBenefitsBonusEquityBenefitsComprehensive benefits401(k) with employer matchParental leaveUnlimited PTOYour birthday offCompany OverviewSixfold is the underwriting AI for insurers - built to handle submissions at scale so underwriters can focus on building more profitable portfolios. It was founded in 2023, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.sixfold.ai.