[Remote] Senior Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Loop is a domain-specific AI company specialized in logistics and the physical economy. As a Senior CSM at Loop, you will own a portfolio of strategic global customers, focusing on retention, expansion, and delivering measurable ROI across their supply chains.ResponsibilitiesOwn a portfolio of enterprise and global accounts, managing complex orgs and stakeholdersDrive renewals and expansion, including identifying, building, and closing upsell opportunities in partnership with SalesBuild relationships with senior stakeholders (Director → C-suite) and act as a strategic advisorLead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendationsTranslate data into actionable insights that drive cost savings and operational improvementsPartner cross-functionally with Product, Engineering, Ops, and Sales to deliver customer outcomesAdvocate for customers and influence product direction based on enterprise needsProactively identify risks, gaps, and opportunities across accounts and drive actionSkills6+ years of relevant Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred)Proven track record owning renewals and driving expansion (clear examples required)Experience managing enterprise and/or global accounts with complex stakeholdersStrong executive presence and ability to influence senior leadersHighly autonomous — able to prioritize, problem-solve, and drive outcomes independentlyAnalytical and data-driven, with the ability to translate insights into business valueExcellent communication skills — clear, concise, and executive-readyBias for action and comfort operating in ambiguityBenefitsPremium Medical, Dental, and Vision Insurance plans, premiums are covered 100% for you401k planUnlimited PTOGenerous professional development budget to feed your curiosityPhysical and Mental fitness subsidies for yoga, meditation, gym, etcCompany OverviewLoop provides a platform that manages logistics and supply chain data through automation and analytics tools. It was founded in 2021, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://loop.com.