[Remote] Senior Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to helping organizations proactively find and fix exploitable attack vectors. They are seeking a dedicated and experienced Senior Customer Success Manager to maintain customer satisfaction and success while leveraging their flagship product, NodeZero.ResponsibilitiesManage a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of our cybersecurity solutionDevelop a deep understanding of the NodeZero product, becoming a trusted adviser on its features and benefitsDevelop a trusted advisor status with customers, understanding their unique cybersecurity requirements and tailoring our offerings to their needsAct as a customer advocate, relaying customer feedback to our internal teams to help drive the evolution of our product and servicesGuide clients through the onboarding process and help them understand how to extract maximum value from NodeZeroProactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity postureUtilize customer usage data to identify major risk, upsell opportunities, and secure annual renewalsConduct regular customer success check-ins and perform in-depth quarterly business reviews to align on strategic initiatives and gain deeper executive stakeholder buy-inSkills5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environmentIn-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferredStrong technical expertise in information technology and cybersecurityExceptional communication, interpersonal, and customer service skillsStrong analytical skills with the ability to identify user trends and discern customer needsExperience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess)Ability to work independently and in a team, establishing successful customer-focused initiativesExcellent problem-solving skills with the ability to identify issues, resolve them quickly, and prevent them from reoccurringPossession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferredBenefitsEquity package in the form of stock optionsHealth, vision & dental insurance for you and your familyA flexible vacation policyGenerous parental leaveHybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presenceCompany OverviewHorizon3.ai offers an autonomous penetration testing platform that helps organizations proactively find and fix security vulnerabilities. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.horizon3.ai.