[Remote] Senior Customer Service Rep

Note: The job is a remote job and is open to candidates in USA. Axelon Services Corporation is seeking a Senior Customer Service Rep to provide excellent service to customers regarding Life insurance policies. The role involves responding to customer requests, processing transactions, and ensuring customer satisfaction while working from a remote location.ResponsibilitiesRespond to customer requests via telephone, providing excellent service to the company’s customers who have or are looking to obtain a Life insurance policy through their employerRely on instructions and pre-established guidelines to perform job functionsProcess transactions, prepare correspondence, and fulfill customer needs to ensure customer satisfactionDiscuss topics such as enrolling or changing life insurance amount, confirming or changing beneficiary, policy provisions, coverage continuation upon retirement/leaving employer, status of customer requests, and billing inquiriesSkillsHigh school diploma or equivalent requiredAbility to work during the hours of operation, Monday-Friday 8:00am – 11:00pm EST with flexibility in regard to shifts workedAbility to work from home with high-speed internet (500-650 kbps) and a secure, quiet place to workUse of video during interviews, coaching, weekly huddles, and virtual training requiredMinimum 1 year of experience in the field or in a customer service role preferredTechnical skills, adaptability, and flexibilityStrong interpersonal skills and decision-making abilitiesOwnership of learning and confidence in material graspAbility to use reference materials effectivelyBenefitsCompany-issued equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.Company OverviewFor more than 40 years, Axelon has been exceeding market expectations and delivering top talent to the Fortune 500. It was founded in 1977, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is http://axelon.com.