[Remote] Senior Content Marketing Manager

Note: The job is a remote job and is open to candidates in USA. Crescendo is the only AI-Native Customer Experience solution designed to run AI and human agents as one unified system. They are seeking a Senior Content Marketing Manager who will be responsible for thought leadership, original research, and campaign content to enhance customer engagement and brand presence.ResponsibilitiesYou ghost-write and co-create with our CEO and leadership teamYou commission and produce data stories — the kind that journalists reference and analysts quoteYou write the pieces that make that frame stick — methodology content, point-of-view essays, the Crescendo equivalent of Constitutional AIYou build it — from the pre-announcement thought leadership to the post-launch case studyYou create the content that makes Zendesk, Intercom, and Sierra displacement happenYou write the content that makes a COO at an insurance company feel like we built this for themTopic selection, speaker coordination, promotion, live execution, and repurposingPre-event thought leadershipLive social amplificationYou interview customers, find the insight buried in their results, and turn it into a case study that closes dealsYou use AI as a force multiplier — for research, for first drafts, for repurposing, for distributionYou work closely with the VP of Product Marketing on strategy and positioningYou pull from sales call insights, win/loss data, and market insights to make sure what you publish reflects what buyers actually feel — not what we wish they feltYou measure what matters: share of voice, pipeline influence, content-assisted dealsSkills6-8 years in B2B content marketing, ideally at a technology company in a category-creation or high-growth phaseA portfolio of work you're proud of — thought leadership, research reports, campaign content, case studies. Not a content factory. Specific pieces with specific resultsGenuine AI fluency. You use AI tools daily. You have a workflow. You can show us how you produce more without losing qualityStrong editorial instincts. You know the difference between content that earns attention and content that fills a calendar. You fight for the formerComfortable working with technical subject matter experts to extract insight and turn it into something a non-technical buyer finds compellingExperience owning a webinar or event content program — not just contributing to oneTrack record of connecting content decisions to pipeline outcomes. You know what worked and whyYou've worked in B2B SaaS in a category-creation environment — where the market didn't have language for what you were building and you helped invent itYou've ghost-written for a founder or executive and can match a voice that isn't yoursYou've published original research — not just curated statistics — that got cited externallyYou have a point of view on where B2B content is going that most people in the field would push back onCompany OverviewCrescendo offers a full-stack customer service platform combining the most advanced AI with a global service team. It was founded in 2024, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.crescendo.ai.