[Remote] Senior Consultant- Outsourcing Governance & Regulatory Oversight

Note: The job is a remote job and is open to candidates in USA. IFG - International Financial Group is seeking an experienced Senior Consultant to support the establishment of a new regulated entity by designing and implementing a robust outsourcing operations, governance, and performance framework. This role focuses on regulatory-compliant outsourcing governance, including process ownership models, KPI/SLA frameworks, and centralized performance reporting.

Responsibilities
• Design and document enterprise outsourcing governance frameworks aligned with European financial regulations (EBA, CBI)
• Define process ownership vs execution models for regulated outsourcing arrangements
• Develop RACI matrices for Level 2 and Level 3 enterprise processes across internally delivered and outsourced services
• Lead discovery sessions with process owners, SMEs, and leadership to identify critical processes, controls, and dependencies
• Produce Visio-style process maps (swimlanes, data flows, RACIs) for approximately: 20 Level 2 processes, 60 Level 3 processes
• Ensure all documentation meets regulatory, audit, and operational standards
• Evaluate and rationalize a broad KPI catalog to identify 30–40 critical KPIs/SLAs
• Define KPI and SLA specifications, including: Measurement logic, Thresholds, Data sources, Reporting cadence
• Support the creation of a centralized performance dashboard aligned with regulatory and business expectations
• Partner with engineering and BI teams to develop or refine the Business Requirements Document (BRD) for KPI reporting
• Assess data availability and quality; identify gaps and propose interim manual reporting solutions where automation is not yet available
• Collaborate across COO operations, compliance, legal, HR, engineering, procurement, and business operations
• Facilitate workshops, drive alignment, and escalate risks or blockers as needed
• Prepare leadership-ready materials summarizing findings, risks, dependencies, and recommended decisions

Skills
• 10+ years experience within European regulated financial services (payments, EMI, banking)
• Deep familiarity with EBA Outsourcing Guidelines
• Deep familiarity with CBI Outsourcing Requirements
• Regulatory governance and operational resilience expectations
• Proven experience designing governance models for regulated intra-group or third-party outsourcing
• Strong understanding of process ownership, oversight, and accountability under regulatory rules
• Expert in Visio, BPMN, swimlane diagrams
• Ability to decompose complex services into Level 2 and Level 3 processes
• Experience defining ownership models across multiple enterprise functions
• Experience designing and documenting KPI and SLA definitions
• Familiarity with performance dashboards and reporting principles
• Strong documentation skills translating business needs into technical requirements
• Experience working with BI, data engineering, and PMO teams
• Ability to identify data gaps and validate measurement logic
• Comfortable designing interim manual reporting solutions
• Strong stakeholder management and facilitation skills
• Ability to operate independently, manage ambiguity, and drive accountability

Company Overview
• IFG is a global professional services firm providing customized human capital solutions on a managed, outsourced, project, project-to-hire, contingent and retained full-time search basis. It was founded in 2003, and is headquartered in Toronto, Ontario, CAN, with a workforce of 201-500 employees. Its website is http://www.ifg-global.com.

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