[Remote] Senior Consultant - Healthcare Experience Management

Note: The job is a remote job and is open to candidates in USA. Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries, serving clients around the globe. They are seeking a Senior Consultant to join their Strategic Consulting team, focusing on improving member, provider, and patient experience through data-driven insights and actionable strategies.ResponsibilitiesUtilizing Press Ganey and client data assets and resources to consult with client stakeholders to respond to industry change and opportunities for improvement and growth in complex situations while being able to adapt to changing circumstances and new requirementsPartnering with health plan and medical groups to complete data analysis, data interpretation, and process design to identify, recommend, and solve business problemsConstructing and/or leading data analysis to support a wide range of payer analytics, including authorization metrics and denial rates, observations and behavior assessments and summarize conclusions and recommendationsBeing an effective trainer ensuring active engagement and effective knowledge transfer for patient experience best practices and process improvementCoordinating actions to get work completed efficiently which includes delegating and leveraging appropriate internal and client resourcesManaging and delivering defined scope of engagement plan including timelines, deliverables, budget and outcomes for engagementsLeading preparation of client deliverables including data analyses, assessments, quality reviews, training, and presentationsBuilding and managing successful client relationships generating positive client feedback on quality, value, innovation, delivery, and resultsServing as the direct point of contact with the client and quickly establish credibility for the respective project work stream by proactively building strategic working relationshipsCommunicating effectively and appropriately influencing various audiences and levels of client management including risks and recommendations to project managementPlanning, organizing and prioritizing project activities using work plans and other project management toolsSkills5+ years of previous work experience in experience management (Patient Experience, Member Experience, and/or Brand Experience) in health plan and/or provider organizationsSpecific experience/background in one or more of the following: Expertise in brand experience, member/patient acquisition and retention strategies; Working with health plans in driving experience improvement across lines of business; Knowledge and understanding of government programs driven by Medicare Stars and NCQA; Market research and insights or experience design; Proven track record of experience improvement in member/patient experience with plan, medical group or other provider stakeholdersPast experience in training and coaching member/patient-facing teamsDemonstrated experience in driving performance improvement initiativesRequires strong data analytic skills (Excel, Access, SQL, SAS, etc.)Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparationAbility to work under pressure to meet deadlines and to quickly adapt to multiple prioritiesBachelor's degree requiredMaster's degree preferred (Disciplines preferred include business administration, health policy and administration, finance, or clinical degree)BenefitsIn addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.Company OverviewPress Ganey is the leading partner to healthcare providers and health plans improving the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. It was founded in 1979, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is http://www.moreheadassociates.com.Company H1B SponsorshipPress Ganey has a track record of offering H1B sponsorships, with 1 in 2026, 9 in 2025, 6 in 2024, 8 in 2023, 9 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.