[Remote] Senior Cloud Operations Engineer, Deployments

Note: The job is a remote job and is open to candidates in USA. Pegasystems is a leading technology company specializing in cloud services. They are seeking a Senior Cloud Operations Engineer to ensure the reliability and availability of their cloud service offerings, requiring hands-on operational experience in an enterprise cloud environment.ResponsibilitiesPerform provisioning of new environments and upgrade of the infrastructure components & Product applicationPerform decommission of existing environmentsTroubleshoot and resolve customers environment issues along with root cause analysisCreate and maintain operational runbooksIdentify and document Standard operating procedures for daily tasksParticipate in testing of pre-release product enhancement testing with EngineeringIdentify opportunities for automation of repeated tasks and reduce toilWrite scripts to automate repetitive tasksWork with team on scheduling upgrade tasks / hotfixes and patchesManage / execute deployment of system updates / patches and hotfixesMonitor the teams ticket queue and work with team to distribute tickets in timely mannerMonitor teams email distribution list for escalation / communication and work with team to respond in timely mannerPrepare handoff documentation to work with other global teamsWilling to be on-call to support customers 24 x 7 on rotational basisSkillsUS Citizenship is required due to occasional work with FedRampProven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer serviceSelf-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skillsWorks well with cross-functional global and remote teamsDemonstrated ability to learn new technologies, techniques, and tools quickly to meet business requirementsComfortable working in a fast-paced, enterprise environmentPossess customer obsession and proven empathy towards customers5+ years of hands-on operational or engineering experience in installing, configuring, troubleshooting, and tuning Java applications and Apache Tomcat application servers5+ years of experience with enterprise scale Linux AdministrationHands-on operational experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)Deep understanding of cloud-based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etcAdministration of web servers running Tomcat, Apache, IIS, NginxBachelor's degree in Computer Science/Engineering or equivalentExperience with microservices architecture with KubernetesBasic network troubleshooting skills including TCP/IP, DNS, VPNExperience in Bash/Shell, Python, or similar scripting languages to automate common tasksAWS / GCP CertificationCertified Kubernetes AdministratorBenefitsCompetitive global benefits program inclusive of pay + bonus incentive, employee equity in the companyAnnual bonus OR commissionBenefits and other incentivesCompany OverviewPegaSystems provides business process and customer relationship management solutions for organizations. It was founded in 1983, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.pega.com.