[Remote] Senior Cloud Operations Engineer

Note: The job is a remote job and is open to candidates in USA. Pegasystems is a company focused on delivering cloud service offerings, and they are seeking a Senior Cloud Operations Engineer. In this role, you will be responsible for the reliability and availability of the Pega Cloud Platform by managing system environments, troubleshooting issues, and collaborating with global teams to improve operational excellence.ResponsibilitiesPerform provisioning of new environments and upgrade of the infrastructure components and product applicationPerform decommission of existing environmentsTroubleshoot and resolve customers environment issues along with root cause analysisCreate and maintain operational runbooksIdentify and document Standard operating procedures for daily tasksParticipate in testing of pre-release product enhancement testing with engineeringIdentify opportunities for automation of repeated tasks and reduce toilWrite scripts to automate repetitive tasksWork with team on scheduling upgrade tasks / hotfixes and patchesManage / execute deployment of system updates / patches and hotfixesMonitor the teams ticket queue and work with team to distribute tickets in timely mannerMonitor teams email distribution list for escalation / communicationPrepare handoff documentation to work with other global teamsWilling to be on-call to support customers on a rotational basisSkillsUS Citizenship is required due to work with FedRampProven professional and technical experience in an enterprise cloud environment supporting SaaS applications with a focus on operational delivery excellence and customer serviceSelf-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skillsWorks well with cross-functional global and remote teamsDemonstrated ability to learn new technologies, techniques, and tools quickly to meet business requirementsComfortable working in a fast-paced, enterprise environmentPossess customer obsession and proven empathy towards customers5+ years of hands-on operational or engineering experience in installing, configuring, troubleshooting, and tuning Java applications and Apache Tomcat application servers5+ years of experience with enterprise scale Linux AdministrationHands-on operational experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)Deep understanding of cloud-based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etcAdministration of web servers running Tomcat, Apache, IIS, NginxBachelor's degree in Computer Science/Engineering or equivalentExperience with microservices architecture with Kubernetes is a plusBasic network troubleshooting skills including TCP/IP, DNS, VPN is a plusExperience in Bash/Shell, Python, or similar scripting languages to automate common tasks, a plusAWS / GCP Certification, a plusCertified Kubernetes Administrator, a plusBenefitsCompetitive global benefits program inclusive ofpay + bonus incentive, employee equity in the companyAnnual bonus OR commission, as well as benefits and other incentivesContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible, and fun work environmentCompany OverviewPegaSystems provides business process and customer relationship management solutions for organizations. It was founded in 1983, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.pega.com.