[Remote] Senior Cloud Operations Engineer

Note: The job is a remote job and is open to candidates in USA. Loftware is a global leader in enterprise labeling and packaging, providing cloud-based solutions for businesses. They are seeking a Senior Cloud Operations Engineer to join their 24x7 Cloud Operations Team, responsible for building, maintaining, and troubleshooting customer environments across various cloud platforms.ResponsibilitiesOwn and enhance monitoring, observability, and alerting frameworks across AWS, Azure, and other platformsDefine SLIs/SLOs and drive continuous reliability improvementsArchitect and maintain scalable, reusable IaC solutions using Terraform, Terragrunt, and AnsibleChampion automation-first approaches to eliminate manual operational tasksDesign and enforce cloud security best practices, governance, and compliance standardsLead vulnerability assessments and remediation strategies across environmentsDesign and implement disaster recovery (DR), backup strategies, and high availability architecturesLead incident response, root cause analysis (RCA), and postmortem reviews with actionable improvementsPartner closely with Engineering, QA, and Product teams to improve system architecture and application performanceInfluence design decisions to enhance scalability, resilience, and operational efficiencyDesign and manage complex networking setups including VPNs, Direct Connect, Transit Gateways, and hybrid connectivityIdentify bottlenecks and lead initiatives to optimize system performance and cost efficiencyMentor junior engineers and contribute to team skill developmentDefine and promote best practices across cloud operationsParticipate in and lead on-call rotationsAct as escalation point for critical incidents and ensure rapid resolutionSkills8+ years of relevant experience in cloud operations, SRE, or infrastructure engineeringStrong expertise in AWS and/or AzureDeep experience with Linux and/or Windows server environmentsProven experience leading operational initiatives in production environmentsStrong communication skills in English (written and verbal)Database: PostgreSQL Microsoft SQL ServerScripting: Python, Java, Bash, .NET/C#, PowershellIAC and Automation: Terraform, Terragrunt, Ansible, Rundeck, JenkinsCloud networking concepts: VPN, direct connect, transit gatewaysContainer Technologies: Docker, KubernetesCloud-native technologies: RDS, Microservices, Serverless computingBenefitsVisa sponsorship is not available for this role.HybridRemote (U.S.-based candidates working EST hoursWe offer comprehensive training to all employees and place an emphasis on employee development.We are an equal opportunities employer.We invest in our employees to inspire confidence and help everyone realize their full potential.Company OverviewLoftware is the global market leader in Enterprise Labeling Solutions with more than 5,000 customers in over 100 countries. It was founded in 1986, and is headquartered in Portsmouth, New Hampshire, USA, with a workforce of 501-1000 employees. Its website is http://www.loftware.com.