[Remote] Senior Cloud Network Engineer – Customer Support

Note: The job is a remote job and is open to candidates in USA. Aviatrix is pioneering the Cloud Native Security Fabric, which governs workload communication across various cloud environments. The Senior Cloud Network Engineer will be part of the Customer Support team, guiding customers in adopting Aviatrix's multi-cloud Networking and Security Services Software and providing real-time support and strategy to enhance customer satisfaction.ResponsibilitiesWork closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise customersReport product issues to development and advocate for the customer to help Aviatrix deliver high-quality productsDevelop and improve knowledge-based content, identifying gaps and enhancing troubleshooting guidance and best practicesLead resolution of complex and high-priority customer support issues, coordinating and prioritizing timely resolutions with engineering and solution engineering teamsProvide "hands-on" support for complex customer environments and production issuesYou will bring solutions to the leadership team, feedback on solutions recommendedIdentify opportunities to improve case management workflows and support processesSkillsMinimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar rolesSolid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure softwareExperience in configuring, testing, and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonicwall, Aruba, Sophos)Experience with Python, shell scripting, automationAbility to multi-task and work in a dynamic environmentAvailability to work a Sunday through Thursday shift schedule, including availability to provide after-hours support on a scheduled/non-scheduled basisExperience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plusExperience with security products is a plusBenefitsBenefits401(k) matchEquityBonus eligibleWe cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage401(k) matchShort and long-term disabilityLife/AD&D insurance$1,000/year education reimbursementA flexible vacation policyComprehensive benefits package which, (subject to regional variations) could include pensionPrivate medical for you and dependentsGenerous holiday allowanceLife assuranceLong-term disabilityAnnual wellbeing stipendCompany OverviewAviatrix® is a leading cloud network security company. It was founded in 2014, and is headquartered in Santa Clara, California, USA, with a workforce of 201-500 employees. Its website is http://aviatrix.ai.Company H1B SponsorshipAviatrix has a track record of offering H1B sponsorships, with 19 in 2025, 33 in 2024, 26 in 2023, 37 in 2022, 24 in 2021, 19 in 2020. Please note that this does not guarantee sponsorship for this specific role.