[Remote] Senior Client Data Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Vida Health is a virtual, personalized obesity care provider that helps people manage obesity and related conditions. The Senior Client Data Operations Specialist will serve as the senior technical point of contact for data exchange negotiations, ensuring data quality and operational efficiency while collaborating with various teams to enhance client data operations.ResponsibilitiesServe as Vida's senior technical point of contact for data exchange negotiations with clients and vendors, including SFTP/file transfer specifications, connection setup, and protocol agreementsDefine and communicate expectations for inbound and outbound file exchanges- formats, schedules, error handling, and escalation pathsLead onboarding of new client data feeds from kickoff through steady-state, ensuring a smooth and well-documented handoffOwn the quality of data received from clients- you are the accountable party for ensuring inbound files are complete, accurate, timely, and spec-compliantEstablish and enforce data quality standards and acceptance criteria for all inbound feeds; reject or escalate non-conforming data rather than letting it flow downstreamProactively detect quality degradation trends before they become business-impacting issues, and drive resolution directly with client technical teamsPartner with engineering and analytics to understand how upstream data quality affects downstream member outcomes, billing accuracy, and client reporting- and use that context to prioritize where quality improvements matter mostMaintain clear, accurate documentation of all active integrations, specs, data dictionaries, and known quality issuesMonitor and manage ongoing inbound and outbound file exchange workflows, triaging issues and driving resolution with internal and external stakeholdersMaintain SLA awareness across client feeds and escalate proactively when at riskObserve existing workflows and proactively identify opportunities to improve efficiency, reduce manual touchpoints, and increase data qualityPartner with the product team to translate operational pain points into platform enhancements within Client Command Center: ConfigureIdentify and drive standardization opportunities across clients and vendors- reducing one-off configurations and building toward scalable, repeatable patternsWork closely with the Data Management Associate to divide coverage, share knowledge, and build team capabilityCollaborate with engineering and product on integration specs and platform toolingPartner with Client Success Managers to ensure data operations align with client commitments and SLAs, which may include attendance at client-facing meetingsSkills5+ years of experience in data operations, data integration, or technical client success- ideally in a healthcare SaaS environmentHands-on experience with SFTP/managed file transfer (MFT)- setup, troubleshooting, and spec documentationStrong working knowledge of common healthcare data formats (e.g., EDI 834/837, HL7, FHIR, delimited flat files)Demonstrated ability to communicate technical requirements clearly to both technical and non-technical client stakeholdersA strong bias toward quality ownership- you don't pass bad data downstream and ask questions laterExperience identifying and leading process improvement initiatives- you don't wait to be askedComfortable working across product, engineering, and client-facing teams simultaneouslyExperience working in or alongside a digital health/health benefits platformFamiliarity with data configuration or admin tooling (experience with platforms like Client Command Center a plus)Exposure to dbt, SQL, or BI tooling (e.g., Looker) for investigating data quality issuesExperience building toward vendor/client data standardization across a portfolioCompany OverviewVida Health is a virtual care platform that provides health coaching from experienced health care providers and medical institutions. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is http://www.vida.com.