[Remote] Senior Business Process Consultant

Note: The job is a remote job and is open to candidates in USA. EMC Insurance Companies is dedicated to making an impact through teamwork and collaboration. They are seeking a Senior Business Process Consultant to lead and enhance business processes, manage projects, and collaborate with stakeholders to optimize workflows and drive process improvements across the organization.ResponsibilitiesLeads the creation and enhancement of complex and enterprise-wide business processes and initiatives, including initiatives that encompass multiple processes that are considered initiatives on their ownServes as Business Process Management project leader, including leading the work of team members associated with the project and delegates assignments to the BPM team as appropriate. Leads team members outside of Business Process Management in what their responsibilities are in conjunction to process improvement, and helps teams by resolving impediments that interrupt the flow of servicesAnalyzes new and existing processes. Identifies and designs potential process, system changes, or workflow changes to support the needs of all impacted stakeholders and/or teamsCollaborates with all stakeholders and teams to develop the needed process enhancements, supporting system functionality, and workflowsMeets with stakeholders to gain support on future initiatives and ensure buy-inInitiates deployment of changes and monitors status after implementation to ensure changes are operating as intendedMonitors business process performance of assigned projects after implementation, such as resource utilization, workload efficiency, service standards, and business expenses with the process owners or independently to present to leaders when a process owner is unavailableMaps relationships and dependencies between processes and sub-processes across functional areas, clearly identifying the hand-offsDevelops metrics to demonstrate weaknesses or strengths of current processes and makes recommendations for improvementsLeads and serves as a subject matter expert in the review of their assigned departments and/or initiatives to confirm they are still using best practices for business process improvements as defined by the BPM department. Works with assigned department/initiative to improve their understanding of process improvement and help them to follow the set guidelines and best practices. Serves as a technical resource to Business Process Specialists to review their own departments and initiatives as appropriateRecommends any changes needed to help guide the organization in advancing the BPM discipline maturity from initial stages to adherence and towards BPM center for enablement to people leader and collaborates with people leader on solutionsLeads the development and maturation of the functional decomposition framework for assigned processes. Ensures comprehensive categorization and continuous improvement of processesBuilds and maintains relationships with EMC stakeholdersProactively communicates the status of the efforts with stakeholders, especially senior leadership of the business areaContacts and visits assigned teams and stakeholders regularly to discuss business processes and supporting workflowsCollects feedback, recommends improvements, and, and implements approved changesServes as a business partner in identifying and suggesting effective changes in business processes to support business vision, objectives, and strategiesPresents ideas to executive-level leaders for support and/or collaborates with other team members on presenting to executive-level leadersServes as the subject matter expert to team by collaborating with team members as issues and concerns arise, and provides recommendations and resolution advice. Provides context and teaches team members about different departments in the organization and how they relate to each other and Business Process Management as appropriateDevelops organization-wide strategies for process optimization and ensures consistency in process design by reviewing workflows and automations already implemented and entered into the Process Management tool. Reviews with leadership to confirm the areas being worked are being prioritized correctly by value brought to EMC through either time, quality, cost or productivity gainsCollaborates with people leader on the BPM department vision and roadmap, including building and managing product backlog, and developing a prioritization strategy that maximizes the value being deliveredDrives innovation in BPM practices and continuous improvement at the organizational level by researching new methodologies and bringing new and/or unique ideas on process improvement to BPM leadership. Implements approved solutions in the departments that are utilizing process owners or citizen process developers to continue to improve the departments efficienciesTracks projects in Jira to provide details and status of processes and/or workflow projects to keep the Business Process Management (BPM) team informedListens to team members opinions and facts to prioritize the BPM backlog with people leaderSupports team members in the analysis, design, and development of their projectsCollaborates with team members on projects that span across areas of responsibilityServes as a subject matter expert to team on meaningful metrics, dashboards, reports, and KPIs developmentWorks with Strategic Analytics and/or other departments to develop metrics to demonstrate weaknesses or strengths of current processes and makes recommendations for improvementsMeets regularly with the named process owners to review business process performance after implementation, such as resource utilization, workload efficiency, service standards, business expenses, changes that are needed, and/or any other issues/opportunitiesCollaborates with people leader to review the status and processes of the BPM team projects. Makes recommendations to people leaders for changes to increase team efficiency and effectivenessUtilizes metrics, dashboards, reports and KPIs, BPM process mining results, another other data options to provide documentation on the recommendations or information on the updated workflows/processesServes the organization by increasing awareness and adoption of BPM methodologies, tools, and notations by creating, reviewing, updating and conducting trainings, workshops, and/or lunch and learns for stakeholders, process owners, and/or Citizen Process Consultants in the business process disciplineSupports the adoption of BPM tools (like GBTECH) at an organizational level, ensuring integration across different departments by providing necessary training and support to process owners or Citizen Process Consultants to continue the process improvement methodologyServes as the subject matter expert to team members and stakeholders on various process improvement frameworks such as Six Sigma, and LeanCreates training documentation, lunch and learn programs, and creates any information needed to support the increase in awareness and adoption of BPM methodologies, standards, tools, and notations. Provides training through those creations as well as holding small group trainings and workshops and doing individual training opportunitiesDevelops best practices and guardrails for the BPM tool and assesses if the process is operating at peak efficiency or if any changes need to be implemented. When changes are identified, works with the team and process owners to create new best practices or updates guardrails to reflect the changesCo-facilitates the Process Owner and Citizen Process Consultants COP with the people leaderProvides technical expertise to support process owners in their developmentSkillsBachelor's degree, preferably in insurance, business, logistics, process improvement or related field or equivalent relevant experienceTen years of experience in insurance business analysis, process or project management or related experienceExperience with Agile and Waterfall methodologyBusiness Process Management certificationExcellent knowledge of BPM methodologies such as Six Sigma, and Lean, with experience in implementing these at scaleExcellent knowledge of BPM notations, including designing comprehensive and complex BPMN diagrams and large-scale and cross-functional process modelingExcellent knowledge of a wide range of BPM tools, including automation, and AI-enhanced BPM platforms, for comprehensive process managementExcellent knowledge of workflow modeling, design, and analysisExcellent knowledge of property and casualty insurance coverage options, terminology and trendsExcellent analytical, problem-solving, and decision-making skillsStrong proficiency with Microsoft Word, Excel, and PowerPointExcellent written and verbal communication skills, including presentation skillsExcellent ability to develop strong working relationships to achieve shared goalsExcellent attention to detail, organizational and multi-tasking skillsExcellent ability to advise, partner, influence and effectively consult with diverse internal and external stakeholders, including senior leaders, executives, and project ownersExcellent ability to identify opportunities for automation, including familiarity with the full cycle automated process discovery and process automationOccasional travel; a valid driver's license with an acceptable motor vehicle report per company standards will be required if drivingAdvanced BPM certification preferred (e.g., CBPP, OCEB, Six Sigma Blackbelt, Lean)Experience with generative AI and its application in BPM preferredExperience with Business Architecture preferredCompany OverviewEMC Insurance is a top insurer based on net written premium, and we have more than 2,200 employees. It was founded in 1911, and is headquartered in Des Moines, Iowa, USA, with a workforce of 1001-5000 employees. Its website is http://www.emcins.com/.