[Remote] Senior Business Development Specialist – Customer Operations (Telecom and Media)

Note: The job is a remote job and is open to candidates in USA. eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. The Senior Business Development Leader will be responsible for driving strategic revenue growth for eClerx across Customer Operations clients by originating, shaping, and closing large, complex deals.ResponsibilitiesOwn end-to-end business development for assigned accounts and new logo pursuits, including pipeline creation, opportunity qualification, deal structuring, negotiation, and closureDrive consultative, value-based selling of eClerx solutions across banking operations, analytics, digital, AI, process re-engineering, and managed servicesPartner with CXOs and senior leadership stakeholders at client organizations to identify transformation opportunities aligned to cost reduction, productivity improvement, regulatory compliance, and customer experience enhancementCollaborate with internal solution design, delivery, and practice teams to build scalable, compliant, and outcome-driven proposals tailored to client needsDevelop account growth strategies, including cross-sell and upsell of eClerx servicesSupport governance of large client portfolios, including revenue forecasting, deal reviews, pipeline hygiene, and performance trackingMonitor industry trends, regulatory developments, and competitive landscape to proactively identify new business opportunities for eClerxAct as a trusted advisor and ambassador for eClerx, strengthening long-term client relationships and reinforcing eClerx’s market credibilitySkillsAt least 10 years of experience in business development, consulting, sales, or client services within Telecom or Media Services, preferably in ITES, KPO, or professional services environmentsProven track record of originating and closing large, complex, multi-year deals involving transformation, outsourcing, analytics, or managed servicesDemonstrated ability to engage senior client stakeholders (CXO, EVP, SVP) with credibility and influenceExperience working with global delivery models and collaborating with cross-functional teams across geographiesStrong commercial acumen, analytical mindset, and excellent communication and stakeholder-management skillsValid work authorization status in the USMBA or equivalent advanced degree preferred; relevant certifications (Lean Six Sigma, AI, Mortgage, etc.) are an advantageCompany OvervieweClerx offers digital marketing, creative and content production, market intelligence, financial support, and accounting services. It was founded in 2000, and is headquartered in Mumbai, Maharashtra, IND, with a workforce of 10001+ employees. Its website is https://eclerx.com/.