[Remote] Senior Business Consultant, Dedicated Success

Note: The job is a remote job and is open to candidates in USA. Realtor.com® has been a leader in online real estate for over 25 years, connecting buyers, sellers, and renters with expert guidance. The Senior Business Consultant, Dedicated Success is responsible for managing and growing relationships with premier strategic accounts, providing a high-touch experience and overseeing the entire post-sale lifecycle.ResponsibilitiesBuild and lead deep strategic relationships with a portfolio of ~25 highest-value strategic accounts, establishing Realtor.com as a core business partnerProvide a personalized experience for your customers, learning their business operations and systems in order to provide them with custom consultation, data, and best practices for their Realtor.com products and servicesEngage with customers on a personal level, celebrating not only their business milestones, but also their personal ones (e.g. birthdays, holidays)Retain and grow revenue with your customers by managing their post-sale experience. This includes product implementation, training, ongoing support, escalations, retention, and renewalsTravel for conferences, events, and customer engagement (~10% of your time)Execute effectively towards company initiatives set by leadership and corporate OKRsDevelop a thorough understanding of all key Realtor.com business processes and products, recommending and implementing enhancements that will drive revenue with and improve the experience of high-value customersCommunicate effectively with individuals across all levels of the company, including Sales, Product, Marketing, Technology, Operations, and FinanceHave comprehensive business knowledge and technical skill on Salesforce, Focus Fire, and other enterprise systemsSkillsBachelor's degree10+ years of account management experience, specifically focused on strategic, enterprise, or key major accountsExcellent verbal and written communication skillsAbility to work with PCs, Internet and Microsoft applications (Word, Excel, and Outlook)Salesforce experienceKnowledge of the real estate industryExperience with technical customer supportBenefitsInclusive and Competitive medical, Rx, dental, and vision coverageFamily forming benefits13 Paid HolidaysFlexible Time Off8 hours of paid Volunteer Time offImmediate eligibility into Company 401(k) plan with 3.5% company matchTuition Reimbursement program for degreed and non-degreed programs1:1 personalized Financial Planning SessionsStudent Debt Retirement Savings Match programFree snacks and refreshments in each office locationCompany OverviewRealtor.com is an online platform that allows users to search for real estate property records, houses, condos and lands. It is a sub-organization of Move. It was founded in 1996, and is headquartered in Santa Clara, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.realtor.com/.